Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elise Nutter

Cuyahoga Falls,OH

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Server

Texas Roadhouse
07.2023 - Current
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Legends Hospitality LLC
05.2022 - Current
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Processed orders and sent to kitchen employees for preparation
  • Processed orders and sent to kitchen employees for preparation.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Key Hourly Manager

Texas Roadhouse
07.2020 - Current
  • Closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Togo

Texas Roadhouse
07.2020 - Current
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated leadership skills in managing projects from concept to completion.

Back of House Team Member

Texas Roadhouse
07.2020 - Current
  • Assisted with training new BOH staff members on established processes and goals.
  • Unloaded and stocked kitchen supplies.
  • Followed food safety practices and sanitation guidelines.
  • Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained high personal grooming standards and uniform presentation.
  • Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Maintained composure and work quality while under stress.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Lifted and carried heavy materials.
  • Monitored food temperature, discarding items not stored correctly.
  • Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
  • Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.
  • Verified dishes were prepared according to restaurant recipes and quality standards.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.

Education

High School Diploma -

Cuyahoga Falls High School
Cuyahoga Falls, OH
05.2022

Skills

  • Table Monitoring and Turnover
  • Menu Memorization
  • Guest Relations Management
  • Decision-Making
  • Reliable and Responsible
  • Team Leadership
  • Courteous Phone Demeanor
  • Performance Improvement
  • Relationship Building
  • Cleanliness standards
  • Strong Work Ethic
  • Cash Handling

Timeline

Server

Texas Roadhouse
07.2023 - Current

Server

Legends Hospitality LLC
05.2022 - Current

Key Hourly Manager

Texas Roadhouse
07.2020 - Current

Togo

Texas Roadhouse
07.2020 - Current

Back of House Team Member

Texas Roadhouse
07.2020 - Current

High School Diploma -

Cuyahoga Falls High School

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Elise Nutter