Elise Nutter
Cuyahoga Falls
Summary
Dynamic professional with extensive experience in customer service and staff training at Texas Roadhouse. Proven track record of enhancing operational efficiency and effectively resolving conflicts. Skilled in de-escalation and managing large parties, consistently ensuring guest satisfaction and fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
The Village of Moreland Hills
Moreland Hills
05.2024 - Current
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Computed, recorded and proofread data or reports.
- Completed and mailed contracts, invoices or checks.
- Utilized computer software programs to create reports, labels, forms.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Verified accuracy of all paperwork prior to submission for processing.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed and prepared business or government forms and expense reports.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered telephones, directed calls, and took messages.
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
VIP Lounge Server
Blossom Music Center
Cuyahoga Falls
04.2021 - Current
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Followed up with customers after meals were served to ensure satisfaction with their experience.
- Communicated regularly with kitchen staff regarding meal preparation times and special requests from customers.
- Adhered to established health codes pertaining to food safety practices such as proper storage temperatures and sanitation guidelines.
- Assisted in seating arrangements for large groups of VIPs when necessary.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Ensured that all orders were accurate before being served to guests.
- Calculated charges, issued table checks, and collected payments from customers.
- Stocked service stations with ice, napkins and straws.
- Maintained tidiness and organization throughout bar area.
- Replenished buffet trays throughout shift to maintain freshness of foods.
- Greeted and welcomed VIP guests into the lounge.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Adhered to all food safety and quality regulations.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided one-on-one support to ensure successful completion of training objectives.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Prepared meats, vegetables or desserts according to orders or instructions.
Key Hourly
Texas Roadhouse
Stow
06.2020 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Approached guests and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of guest promptly and efficiently.
- Resolved problems or concerns to satisfaction of involved parties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved conflicts among employees in an effective manner.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Developed strategies for improved operational efficiency and guest satisfaction.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Adhered to all health department regulations regarding food storage and preparation.
- Explained goals and expectations required of trainees.
- Assisted with kitchen preparation during peak times as needed.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Coached staff on strategies to enhance performance, and improve guest relations.
- Assisted staff by serving food and beverages or bussing tables.
- Conducted daily meetings to discuss performance issues, and provide feedback.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Circulated within assigned areas to assess and address guests' needs, effectively prioritizing tasks during peak hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05-2022
Skills
- Food safety standards
- Staff training and development
- Customer service excellence
- Time management strategies
- Team leadership skills
- Conflict resolution techniques
- Relationship building
- Cash handling
- Managing reservations and large parties
- Crisis intervention and de-escalation
Timeline
Administrative Assistant
The Village of Moreland Hills
05.2024 - Current
VIP Lounge Server
Blossom Music Center
04.2021 - Current
Key Hourly
Texas Roadhouse
06.2020 - Current
High School Diploma -
Cuyahoga Falls High School
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