Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elise Overstreet

Johnstown,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

29
29
years of professional experience

Work History

RN Floor Nurse

Several Sources
Loveland, Colorado
06.2009 - 09.2025
  • Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
  • Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members.
  • Collaborated with multidisciplinary team members to ensure best possible outcomes for the patient's recovery.
  • Ensured accurate documentation of patient records according to hospital policy.
  • Assessed and monitored patients' health condition, including vital signs, physical assessments, and laboratory test results.
  • Maintained a safe environment for staff members and patients through infection control practices or safety protocols.
  • Supervised CNAs and other staff delivering care in setting by coaching and supporting.
  • Responded to medical emergencies promptly and provided life-saving interventions when necessary.
  • Promoted continuity of care by accurately communicating patient information during shift change report times.
  • Educated families about nutrition, hygiene needs and home safety measures for successful discharge planning.
  • Provided emotional support to patients dealing with difficult diagnoses or lifestyle changes.
  • Managed multiple tasks simultaneously while providing timely responses to requests from other departments.
  • Communicated with nursing personnel to enforce procedures, policies and regulations.

Customer Service Representative

Bank of America
Pasadena, California
08.1996 - 04.2000
  • Assisted customers with account inquiries and transactions daily.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Educated clients on banking products and services to enhance their experience.
  • Processed financial transactions accurately using internal banking systems.
  • Collaborated with colleagues to streamline customer service workflows and enhance efficiency.
  • Maintained up-to-date knowledge of banking regulations and policies for compliance.
  • Trained new staff on customer service protocols and system usage effectively.
  • Managed customer documentation and ensured data accuracy in the system.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Nursing

University of Wyoming
Laramie, WY
05-2009

Skills

  • Customer service
  • Team collaboration
  • Education of customers
  • Support of financial and other goals
  • Availability and consistent support

Timeline

RN Floor Nurse

Several Sources
06.2009 - 09.2025

Customer Service Representative

Bank of America
08.1996 - 04.2000

Bachelor of Science - Nursing

University of Wyoming

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