ELISE PLASKETT
Project Manager
Cumming,GA
Summary
- PMP Certified Project Manager with over 20 years of Project & Program management experience for SaaS, On-Prem, and Hardware solutions. Adept at financial analyses, full customer life cycle management, and engineering requirements fulfillment using both traditional SDLC and Agile SCRUM methodologies. Expertise in Digital and Voice Solution Architecture and Consultation, SaaS Product pre-and post-sales execution and support, SaaS code assessment and remediation, Digital Accessibility and Compliance for both Web and Mobile, and ISO Compliance. Experienced in launching core products to market and executing hardware and software integration programs on both a domestic and international scale.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Senior Project Manager
Deque Systems
Remote
10.2021 - 04.2024
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion for 30+ projects concurrently.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Provided strategic guidance and customer success management to clients planning transitions to accessible asset development.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to accessible technology.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Monitored project progress, identified risks and took corrective action as needed to achieve 98% on-time delivery.
- Presented regular status reports to executive leadership on a weekly basis, providing insights into progress made toward achieving key milestones.
- Conducted retrospective meetings to identify areas of improvement, leading to more effective future sprints.
Solutions Consultant/Program Manager
LivePerson
Remote
03.2017 - 10.2021
- Global customer Portfolio Management of 100+ customers for Voice Deflect to Messaging Solutions
- Performed proof of concept demonstrations, instructing potential customers on benefits of Voice Deflect to Messaging.
- Created strong relationships with key decision makers as trusted consultant of Voice to Messaging product line.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Optimized software solutions by identifying inefficiencies and implementing improvements in existing code.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Designed post-sale training curricula to educate customers on use and maintenance of Voice to Messaging products.
Project Manager/Customer Success Manager
LivePerson
Remote
07.2014 - 03.2017
- Successfully managed 30+ projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Led sprint reviews and planning meetings to promote full team engagement.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track and achieve 98% on-time delivery.
- Fostered a culture of innovation and creativity within our project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth over 20%+ from beta to full product launch.
Project/Product Manager
NCR Corp.
Atlanta, GA
08.2013 - 07.2014
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Communicated effectively with team members to deliver weekly client updates on project milestones and deadlines.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Liaised with clients to better understand business needs and current market landscape.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions of 30%.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Senior Program Manager
Rockwell Collins
Duluth, GA
07.2012 - 08.2013
- Experienced in overseeing all phases of Research and Development, implementation, installation, and customer support within both commercial and government sectors, managing contracts with values up to $5 million.
- Proficient in planning and executing multi-phase SATCOM deployments with prime contractors, ensuring successful project delivery.
- Ensured compliance with industry regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities for the company.
- Championed organization-wide continuous improvement initiatives, driving efficiency gains across all projects.
- Conducted retrospective meetings to identify areas of improvement, leading to more effective future sprints.
Software Project Manager
Rockwell Collins, Formerly DataPath
Duluth, GA
07.2007 - 07.2012
- Proficient in planning and executing software upgrades for over 500 on- and off-site satellite earth terminal vehicles, ensuring seamless field installation coordination and providing critical support for troops in theatre.
- Experienced in scheduling R&D software development resources and managing product development for bandwidth conversion projects across various terminal types (truck, trailer, shelter).
- Notable achievements include executing the upgrade of satellite control software for mobile sites during the 2008 Beijing Olympics and overseeing the schedule, hardware, and revenue management for the DirecTV portfolio.
- Designed internal processes and documentation for the Software Business Unit Program Management Office, streamlining operations and ensuring compliance with industry standards.
- Adept at evaluating the cost and risk of proposed software upgrades for R&D business and managing the bidding, auditing, and scheduling process and tools for engineering teams on pursuits and programs.
Quality Certification/Document Control Specialist
Rockwell Collins, Formerly DataPath
Duluth, GA
01.2006 - 07.2007
- Planned and executed a comprehensive ISO 9001:2000 compliant Quality Management System within an ambitious three-month timeline of joining the organization.
- Led a cross-functional team of 15 auditors, strategically deploying resources to execute 20 or more audits per quarter, ensuring rigorous adherence to quality standards and regulatory requirements.
- Led the development and enhancement of processes and procedures to streamline the operations of the Documentation Control Department.
- Implemented comprehensive metrics and reporting mechanisms to assess performance, throughput, quality, and trends within the Documentation Control organization.
Education
Bachelor of Arts - Biology
08.1994 - 05.1998
Skills
Auditing/QA Management
Budget and Resource Management
Change Management
Client Portfolio Management
Digital Accessibility Compliance Management
Integrated Master Scheduling
KPI Tracking & Reporting
PMO Process Improvement
Project/Program Management
Scope & Requirements Management
SDLC Methodology, such as Agile (Kanban, SCRUM) and Waterfall
Customer & Field Enablement
Team Management/Mentoring
Training & Coaching
Project management software such as Jira, MS Project, Monday, etc
SDLC Methodology, such as Agile (Kanban, SCRUM) and Waterfall
Websites
Timeline
Senior Project Manager - Deque Systems
10.2021 - 04.2024
Solutions Consultant/Program Manager - LivePerson
03.2017 - 10.2021
Project Manager/Customer Success Manager - LivePerson
07.2014 - 03.2017
Project/Product Manager - NCR Corp.
08.2013 - 07.2014
Senior Program Manager - Rockwell Collins
07.2012 - 08.2013
Software Project Manager - Rockwell Collins, Formerly DataPath
07.2007 - 07.2012
Quality Certification/Document Control Specialist - Rockwell Collins, Formerly DataPath
01.2006 - 07.2007
Agnes Scott College - Bachelor of Arts, Biology
08.1994 - 05.1998
Training
- Project Management Professional (PMP), PMI Credential 438650
- TalkDesk Academy Completion
- Women in Tech Goal Crushing Program (LivePerson)
- Life Cycle Value Stream & Risk Management
- ISO Internal Auditor
- LEAN Champion
- SECRET Clearance (inactive)