Casandra Powers

• Created electronic invoices using accounting software program QuickBooks.
• Managed payroll processing for drivers.
• Collaborated with internal departments such as purchasing, accounting, logistics in order to facilitate successful import and export operations.
• Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
• Oversaw freight container maintenance.

• Answered phone calls and directed them to appropriate personnel.
• Maintained an organized filing system of paper documents and electronic files.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Handled Inbound and Outbound calls regarding company services
• Processed Certificates of Insurance (COIs) and W-9 forms.
• Monitored daily accounts payable activities and ensured compliance with established internal control procedures.

• Supervised personnel and operational processes.
• Monitored activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
• Resolved customer complaints promptly in a professional manner.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Conducted daily food inventory to ensure sufficient supplies were available for operations.

• Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
• Managed front-end operations of the store.
• Worked closely with higher level managers to ensure smooth functioning of business operations.
• Operated POS system proficiently to process transactions quickly and accurately.
• Assisted with training new employees on retail processes and procedures.
• Provided excellent customer experience.

• Achieved monthly productivity and sales quotas.
• Managed front and back of store operations, emphasizing guest services and team building.
• Utilized POS systems for accurate sales reporting and inventory management.
• Developed strong multi-tasking and time management skills in a fast-paced environment.

• Placing precise orders with distributors, scheduled delivers and was accountable for food over-head costs.

• Supervised up to 36 employees

• Acting General Manager two times in my tenor

• Completed interviews for potential employees ensuring the highest level of talent. Trained new and existing staff on operating procedures and company services to ensure sustained knowledge for success

• Built a strong team through positive, proactive communication, and coaching

• Served customers as needed, provided stellar service and encouraged repeat business• Assisted with schedules, payroll, and all managerial duties