Elise Racinelli
San Diego,CA
Summary
Dependable Wait Staff Member successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Experienced and well-versed in different food service positions. Maximized guest satisfaction with frequent attention to table needs. Knowledgeable about safe food handling and sanitation standards.
Overview
23
23
years of professional experience
Work History
Certified Massage Therapist
Self Employed Services
San Diego, CA
02.2015 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
Food and Beverage Server
Cafe Chloe
San Diego, CA
03.2010 - 01.2018
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured proper presentation and preparation of food products and beverages. Organized large parties reservations and special requests efficiently and accurately.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
Barista and Food Server
Froggy’s Bar And Grill
San Diego, CA
04.2006 - 02.2010
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
Business Owner/Operator
Shuze Boutique
San Diego, CA
03.2004 - 01.2008
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I specialize in overseeing team development and compliance with operating standards and procedures.
Education
Associate of Science - Massage Therapy/ Body Work
Pacifica College of Health And Science
San Diego, CA11.2014
Communication Studies
San Diego Mesa College
San Diego, CA08.1990
Skills
- Excellent customer service, including patience and and friendly demeanor
- Exceptional organization and time management
- Ability and willingness to collaborate
- Comfortable working in a fast-paced working environment
Timeline
Certified Massage Therapist
Self Employed Services
02.2015 - Current
Food and Beverage Server
Cafe Chloe
03.2010 - 01.2018
Barista and Food Server
Froggy’s Bar And Grill
04.2006 - 02.2010
Business Owner/Operator
Shuze Boutique
03.2004 - 01.2008
Associate of Science - Massage Therapy/ Body Work
Pacifica College of Health And Science
Communication Studies
San Diego Mesa College
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