Elise Rivera
Kissimmee,FL
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
5
5
years of professional experience
Work History
Key Holder
Versace
05.2019 - 07.2020
- Responsible for providing exceptional sales and customer service
- Provide direct support to the store manager by assisting and maintaining daily operations
- Initiate and build relationships and core personal business through creative selling and use of client book. Following through on all steps of the Retail Excellence program
- Exceed monthly sales targets on a consistent basis, establish sales plan and selling strategies
- Able to create a genuine relationship with the consumer with follow up questions/desires
- Product knowledge on leather goods, ready to wear and bijou
- Opening and closing procedures
Supervisor
Agent Provocateur
12.2017 - 05.2019
- Updates and maintains weekly NA chart and trade report
- Encourages sales associates and monitors their weekly and monthly sales goals and KPI’s including IPO, ATV, and Data Capture
- Trains new hires on company policies and procedures
- Motivates and interacts with sales associates to create a fun and efficient work environment
- Consistently exceeds personal sales goals and has won multiple store sales contests
- Maintain client relationships through and after service; including thank you notes, follow up phone calls, and follow through with product repair or maintenance
- Support the team in generating new client relationships while maintaining those that are existing
Sales Associate
Agent Provocateur
06.2017 - 12.2017
- Achieved and exceeded daily sales goals; Top seller all throughout 2018
- Processes and ships out E-Commerce orders
- Made product suggestions to clientele based on previous purchases
- Create and foster genuine client relationships that will result in making and exceeding KPI’s
Sales Associate
Coach
05.2015 - 05.2017
- Consistently cross sold and added on additional products to clients purchases
- Product knowledge on different types of merchandise including leather, shoes, jewelry, and ready to wear
- Was selected to help launch NYC store opening - Assisted with setup and inventory
- Enjoyed working collaboratively to achieve team sales goals while also effectively managing and exceeding personal sales goals
- Assisted multiple customers at once while ensuring each individual had a modern luxury experience
Education
Associates Degree -
Rockland Community College
Suffern, NY01.2017
Regents Diploma -
Monroe Woodbury High School
Woodbury, NY01.2014
Skills
- Clientele Experience
- Leadership Skills
- Attention to detail
- Communication/Active listening
- Fast Pace Environment
- Motivated
Timeline
Key Holder
Versace
05.2019 - 07.2020
Supervisor
Agent Provocateur
12.2017 - 05.2019
Sales Associate
Agent Provocateur
06.2017 - 12.2017
Sales Associate
Coach
05.2015 - 05.2017
Associates Degree -
Rockland Community College
Regents Diploma -
Monroe Woodbury High School
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