Elise Sapp

• Welcome and greeted guest; guest check in and check outs.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Post guest charges, compute guest bill, collect payments.
• Managed check-in and check-out processes, ensuring smooth experience for guests.

Welcomed and greeted customers in friendly and courtesy manner.

• Adhered to strict compliance standards, ensuring all transactions were completed accurately and in accordance with regulatory guidelines.
• Contributed to branch success by consistently meeting or exceeding individual performance goals related to sales referrals and customer service ratings.
• Balanced cash drawer at the end of each shift, ensuring all transactions were accounted for correctly.
• Processed various financial transactions such as deposits, withdrawals, check cashing, and money orders accurately and efficiently.
• Managed high volumes of cash daily while maintaining organization, security, and accuracy.
• Developed strong relationships with customers through excellent communication skills, fostering trust and loyalty.
• Maintained a high level of accuracy with cash transactions, resulting in reduced discrepancies and improved branch performance.
• Actively participated in ongoing training programs to enhance product knowledge and refine customer service skills.
• Enhanced customer satisfaction by providing efficient, accurate cash handling and transaction processing.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Handled emergency situations with calmness and efficiency, ensuring guest safety.
• Improved team communication with daily briefing on occupancy, events, and guest requests.
• Contributed to higher occupancy rates through outstanding customer service.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Developed and maintained positive relationships with guests for satisfaction.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue
• Kept accounts in balance and ran daily reports to verify totals.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Demonstrated proficiency in hotel software system used for reservation management, billing adjustments, and report generation.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
• Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
• Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
• Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
• Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
• Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
• Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
• Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
• Established rapport with customers by providing friendly and attentive service.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Conducted routine inspections to check quality and compliance with established specifications.
• Increased sales performance through effective upselling techniques and staff training initiatives.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.