Elise Sisolak
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Proactive and meticulous Florist with over 33 years of experience in the Grocery industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
34
34
years of professional experience
Work History
Billing Coordinator
Johnson Controls
06.2022 - Current
- I am expected to invoice customers with speed and accuracy, following company and customer requirements.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Florist Manager
Giant Food of Landover
11.2016 - Current
- I am expected to maintain high Gross Profit and low loss (Shrink) goals.
- Enhanced customer satisfaction by creating visually stunning floral arrangements tailored to individual preferences.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
- Streamlined workflow processes, increasing productivity and overall efficiency within the store.
- Developed strong relationships with vendors, securing the best quality products at competitive prices.
- Implemented innovative marketing strategies to attract new clients and grow business revenue.
- Supervised daily operations of the store, maintaining high standards of cleanliness, organization, and visual presentation.
- Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.
- Conducted regular performance evaluations for staff members to set goals and monitor progress towards achievement.
- Coordinated seasonal displays that highlighted key trends in floral design while driving sales growth.
- Established a successful wedding consultation service by understanding couples'' needs and delivering exceptional results.
- Spearheaded a recycling initiative within the shop, reducing waste output by repurposing materials where possible.
- Fostered a positive work environment through clear communication channels among team members.
- Maintained an up-to-date knowledge of industry trends by attending conferences, workshops, and networking events, ensuring the store remained competitive within the market.
- Trained employees on customer order taking and basic floral arranging.
- Inventoried plants and flower care supplies and ordered more.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Supply Captain
Giant of Landover
05.2017 - 06.2022
- Ordering supplies and maintaining the supply budget for the store.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Billing Clerk
Giant Food of Landover
05.2002 - 06.2022
- I manage all paperwork for Federal Bio-Terrorism requirements for food stores.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Reduced late payments through consistent communication with clients and proactive problem-solving efforts.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Increased departmental productivity by training new billing clerks on company policies and best practices, ensuring smooth onboarding experiences for all team members.
- Kept management informed of account statuses through regular reports detailing outstanding balances and collection efforts, supporting informed decision-making processes.
- Prepared detailed journal entries as part of the general ledger reconciliation process, supporting accurate financial recordkeeping across departments.
- Supported audit preparation efforts by providing well-organized documentation related to billing transactions, ensuring compliance with internal controls requirements.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Executed billing tasks and recorded information in company databases.
- Audited billing records to verify accuracy and completeness.
- Generated monthly billing and posting reports for management review.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Team Mom
MD Dynasty Softball - Glen Arm
07.2018 - 08.2020
- Was expected to coordinate travel and lodging for up to 15 girls (16U) and their parents for different softball tournaments around the country.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
Miscellaneous
Giant Food of Landover
05.1990 - 11.2016
- I have worn many hats at Giant
- Started at age 16 outside loading cars
- Moved inside to cashier at age 18
- Promoted to Cash office associate at age 19
- From here, while always classified as a cashier, I worked in Bakery, Floral, Grocery, HBC/GM, Deli, Produce, Dairy, File Maintenance (sale signs) all while maintaining a schedule on the front-end of the store.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Isolation Staffer
Giant of Landover
05.1997 - 01.2003
- Balanced daily the front-end registers, self-scan registers, customer service desk, lottery, pharmacy registers.
- Provided exceptional customer service, fostering long-term partnerships and repeat business.
- Wrote daily break schedule for associates, adhering to union rules.
- Managed administrative tasks such as copying, filing and faxing documents. Ordered cash, instant lottery tickets and postage stamps.
- Maintained clean and neat areas for customers and employees.
- Assisted customers with finding and purchasing items.
- Reduced risks by enforcing compliance with federal, state and local laws and regulations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Audited cashiers for money handling and adherence to SOPs
Education
No Degree - Law Enforcement
Towson University
Towson05.1994
High School Diploma -
Centennial High School
Ellicott City, MD05.1991
Skills
- Customer Service
- Organization
- Self Motivated
- Effective Time Management
- Maintain Purchases Vs Sales To Maximize profits
- Floral Design
- Fundraising
- Event Planning
- Marketing
- Merchandising
- Events Management
- Logistics
- Office Management
- Budgeting
- Public Relations
- Personal Assistant Experience
- Calendar management
- Gardening
- Proofreading
- Deadline-oriented
- Audit Support
- Recordkeeping
- Research
- Billing systems and software
- Job Billing
- Task Prioritization
- Order Fulfillment
- Creative vision
- Merchandise Display
- Product ordering
- Product inventories
Awards
- Presidential Award, 08/01/02, Giant Food
- Presidential Award, Giant Food
- Staffer of the Quarter, 08/01/21, Giant Food
- Staffer of the Quarter, 01/01/20, Giant Food
- Staffer of the Month, Giant Food
- Staffer of the Year, Giant Food
- WoW (War on Waste) award, Giant Food
Timeline
Billing Coordinator
Johnson Controls
06.2022 - Current
Team Mom
MD Dynasty Softball - Glen Arm
07.2018 - 08.2020
Supply Captain
Giant of Landover
05.2017 - 06.2022
Florist Manager
Giant Food of Landover
11.2016 - Current
Billing Clerk
Giant Food of Landover
05.2002 - 06.2022
Isolation Staffer
Giant of Landover
05.1997 - 01.2003
Miscellaneous
Giant Food of Landover
05.1990 - 11.2016
No Degree - Law Enforcement
Towson University
High School Diploma -
Centennial High School
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