Elise Sulezich
Greenbrier
Summary
To obtain a challenging and rewarding position where I can apply my expertise in developing successful marketing strategies, managing cross-functional teams, and driving revenue growth for the company. I have great customer service skills and excellent multitasking abilities.
Overview
9
9
years of professional experience
Work History
Vacuum Truck Operator
Safety-Kleen
Nashville
11.2024 - Current
- Operated vacuum trucks for waste collection and environmental cleanup.
- Ensured compliance with safety regulations and environmental standards during operations.
- Conducted routine maintenance checks on vacuum truck equipment and systems.
- Responded to emergency spill situations, providing timely cleanup support as needed.
- Responded promptly to customer inquiries via telephone or email.
- Promoted positive customer service by clear communication and fully resolving issues.
- Identified opportunities for upselling additional services or products while maintaining customer satisfaction.
- Continuously met the revenue goal in the vac department
Sales and Service Representative
Safety-Kleen
Nashville
03.2024 - 11.2024
- Assisted customers with product selection and service inquiries.
- Processed orders and managed customer accounts efficiently.
- Educated clients on safe handling of hazardous materials.
- Resolved customer complaints and ensured satisfaction promptly.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
Quality Assurance Auditor
Capgemini
05.2022 - 12.2023
- Conducted randomized audits, ensured ACH, SNOW, and quantified data-driven analytics
- Provided recommendations for process improvement and performance
- Implemented new processes and projects for global colleagues
- Gathered, analyzed, and presented data to understand and improve efficiency and quality of work.
- Gathered and reviewed current data to determine areas in need of improvement.
- Monitored departmental forms for compliance to submissions rules and guidelines.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Data Analyst
Capgemini
03.2022 - 12.2023
- Data Analyst with experience in providing insights to drive business directions
- Skilled in identifying trends, patterns, and outliers to optimize business performance
- Problem solver and critical thinker with a strong attention to detail
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Provided technical support for troubleshooting analytics and reporting issues.
- Utilized data visualization tools to effectively communicate business insights.
Technical Support Representative
Asurion
08.2020 - 01.2022
- Provided technical support and customer service
- Assisted customers with technical issues and warranty claims
- Exceeded metrics in call time, customer rapport, and issue resolution
- Ranked in the top 20 sales of the company
- Multitasked using multiple desktops and windows.
Management Team
Rafferty's
01.2019 - 07.2020
- Set high performance standards for associates
- Maintained a guest focus and positive attitude
- Managed restaurant operations and promoted a positive environment
- Complied with company guidelines regarding food safety and personal safety.
Patient Account Representative
Savista RCM (Formerly known as NThrive)
06.2016 - 12.2018
- Obtained, sent, and received medical documents
- Problem-solving and communication skills
- Completed special projects on time
- Trained team members on best practices
- Resolved medical claims through inbound/outbound calls
- Posted incoming payments.
Education
Bachelor - Humanities
Vol State
Springfield, TNSkills
- In-Process Inspection
- Staff Management
- Compliance Requirements
- Product Quality Requirements
- Project Management
- Performance Improvement
- Schedule Coordination
- Process Implementation
- Equipment operation
- Decision-making abilities
- Analytical thinking
- Customer relationship management
- Effective communication
References
- Trish Nagy, 931-305-3244
- Nicole Moss, 615-755-4694
- Rachel Cline, 615-878-5145
Power Bi Experience
- Designed and implemented data models in Power BI to consolidate and transform data from multiple sources, resulting in improved data accuracy and efficiency.
- Created visually appealing and user-friendly data visualizations, including charts, graphs, and maps, to effectively communicate complex information to stakeholders.
- Collaborated with cross-functional teams to gather requirements, analyze data needs, and identify key performance indicators (KPIs) to drive business decision-making.
- Automated data refresh and report generation processes using Power BI's scheduling and automation features, reducing manual effort and improving efficiency.
- Successfully delivered projects within tight deadlines, ensuring high-quality deliverables and customer satisfaction.
Timeline
Vacuum Truck Operator
Safety-Kleen
11.2024 - Current
Sales and Service Representative
Safety-Kleen
03.2024 - 11.2024
Quality Assurance Auditor
Capgemini
05.2022 - 12.2023
Data Analyst
Capgemini
03.2022 - 12.2023
Technical Support Representative
Asurion
08.2020 - 01.2022
Management Team
Rafferty's
01.2019 - 07.2020
Patient Account Representative
Savista RCM (Formerly known as NThrive)
06.2016 - 12.2018
Bachelor - Humanities
Vol State