Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elise Thomas

Beverly Hills,CA

Summary

Knowledgeable [Job Title] skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Overview

1
1
year of professional experience

Work History

Retail Sales Specialist

Jill Roberts Boutique
04.2023 - Current
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Handled in-store purchase payment processing with cash and credit cards.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Located merchandise across various stores to address customer needs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Retail Manager

Honorine By Jill Roberts
11.2022 - 04.2023
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Retail Sales Associate

ERES
04.2022 - 11.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Bachelor of Arts - Broadcasting/PR And French (double Major)

Indiana University Bloomington
Bloomington, IN
05.1989

Skills

  • Sales Expertise
  • Retail Store Operations
  • Product Promotion
  • Store Presentation
  • Communications Strategies
  • Management

Timeline

Retail Sales Specialist

Jill Roberts Boutique
04.2023 - Current

Retail Manager

Honorine By Jill Roberts
11.2022 - 04.2023

Retail Sales Associate

ERES
04.2022 - 11.2022

Bachelor of Arts - Broadcasting/PR And French (double Major)

Indiana University Bloomington

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Elise Thomas