Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Bartender
Spray Beach Oceanfront Hotel
03.2010 - Current
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Developed new signature cocktails to support bar marketing brand and increase profits.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Maintained impeccably clean, attractive and well-stocked bar area.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Kept bar presentable and well-stocked to meet customer needs.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Cocktail Server
Caesars Entertainment
01.2005 - 02.2010
Determined customer preferences to suggest appropriate cocktails and increase sales.
Anticipated guest needs and provided proactive service.
Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Communicated with guests to record orders and assess needs.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Answered customers' questions, recommended items, and recorded order information.
Salon Manager
Dramaticsnyc
11.1995 - 01.2005
Oversaw salon employee performance, facility cleanliness, and sales.
Handled employee scheduling and coverage needs during business hours.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Controlled inventory by tracking expenses, purchases, and shelf stock.
Maintained general appointment calendar and set shift schedules.
Worked to continuously increase salon business through effective sales, service, and operations policies.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Introduced new methods, practices, and systems to reduce turnaround time.
Initiated workplace improvement programs for increased service efficiency.
Delegated workplace responsibility to appropriate staff.
Education
High School Diploma -
Northern Burlington County Regional High School
Columbus, NJ
Skills
Basic Accounting
Beverage Preparation
Menu Memorization
Health Codes Compliance
Suggestive Selling
Inventory
Highly Reliable
Wine and Liquor Knowledge
Customer Service
Liquor, Beer, and Wine Knowledge
Engaging Personality
Certification
Licensed bartender
Timeline
Bartender
Spray Beach Oceanfront Hotel
03.2010 - Current
Cocktail Server
Caesars Entertainment
01.2005 - 02.2010
Salon Manager
Dramaticsnyc
11.1995 - 01.2005
High School Diploma -
Northern Burlington County Regional High School
Licensed bartender
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