Summary
Overview
Work History
Education
Skills
Timeline
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Elise Trieu

Portland,OR

Summary

Career Objective: Friendly, organized front office and insurance coordinator with 20+ years of experience looking for a position that will allow me to utilize my current skill sets as well as promotes and provides further development opportunities. Knowledgeable with many different insurance companies and capable of multi-tasking in high-pressure situations. Dedicated to greeting every patient with a smile and running front desk day-to-day operations smoothly.

Overview

28
28
years of professional experience

Work History

PAS Russell Street Dental Clinic

OHSU
Portland, OR
08.2023 - Current
  • Greet patients in person or by phone, and schedule appointments in a high-volume office.
  • Support doctors in providing high-quality care
  • Gather and/or verify patient information, including demographics and insurance coverage
  • Confirm patient eligibility for health care coverage
  • Confirm the patient's appointments.
  • Help dental students with questions and give students access to patients' charts.
  • Review and collect signatures for treatment plans, and enter certain treatments requested by providers
  • De-escalate situations where patients are upset
  • Prep schedules thoroughly to prepare for patient intake.

Dental Receptionist

Broadway Dental Care
Portland, OR
06.2022 - Current
  • Verified, updated, and entered patient information into the system.
  • Answered and managed incoming calls and emails.
  • Scheduled cleanings and dental appointments for patients.
  • Took customer payments and billed insurance companies for the remaining balance.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within a high-volume environment.
  • Scheduled and confirmed patient appointments.
  • Negotiated fees with the current insurance companies

Insurance Coordinator

Bright Now Dental
Portland, Oregon
11.2003 - 04.2022
  • Ensure patients feel welcome
  • Checked documentation for appropriate coding, catching errors, and making revisions.
  • Collaborated with fellow team members to manage large volume of claims.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Efficiently managed collections and receivables, referrals process, and billing to meet revenue goals.
  • Keep up-to-date and understand different insurance policies
  • Effective client servicing by providing utmost assistance to clients before taking any issues or doubts to the senior managers
  • Review accounts receivable aging and contacting patients who are past due
  • Answer phone calls
  • Submitted claims to insurance companies and clearinghouses.
  • Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
  • Complied with insurance regulations dictated by local, state and federal agencies.
  • Validated insurance and advised patients of benefits and coverage.

Call Center Representative

Willamette Dental
Portland, Oregon
10.2000 - 10.2003
  • Answering 150-200 calls per day
  • Making dental appointments
  • Answered incoming calls and provided every customer with the highest level of professionalism and knowledgeable service.
  • Updated customer accounts, addresses, and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.

Sales Associate

Meier & Frank
Tigard, OR
11.1997 - 09.2000
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Front Desk Clerk

Rock Creek DryCleaners
Beaverton, OR
06.1996 - 09.1997
  • Greeted customers, collected items, and recorded contact information.
  • Printed customer bills and processed payments using the cash register.
  • Closely inspected clothes, rugs, curtains, and other items to find spots or damage before cleaning.
  • Attached tags to identify customer items.
  • Neatly hung or folded items and bagged for customers.

Education

High School Diploma -

Westview High School
Beaverton, Oregon
01.1997

Skills

  • Knowledgeable about many insurances
  • Problem-solving
  • Computer (Windows and Mac)
  • Microsoft Word, Excel, and PowerPoint
  • Time Management
  • Insurance verification
  • Dental terminology
  • Scheduling an appointment
  • Phone and email etiquette
  • Data entry
  • Dental staff support
  • Customer service

Timeline

PAS Russell Street Dental Clinic

OHSU
08.2023 - Current

Dental Receptionist

Broadway Dental Care
06.2022 - Current

Insurance Coordinator

Bright Now Dental
11.2003 - 04.2022

Call Center Representative

Willamette Dental
10.2000 - 10.2003

Sales Associate

Meier & Frank
11.1997 - 09.2000

Front Desk Clerk

Rock Creek DryCleaners
06.1996 - 09.1997

High School Diploma -

Westview High School

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Elise Trieu