Elise Young
Macon,GA
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
14
14
years of professional experience
Work History
Sales Coordinator
Courtyard by Marriott
12.2018 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Created detailed post-event reports highlighting key performance metrics and areas for improvement.
- Coordinated with vendors to secure competitive pricing and timely delivery of services.
Front Desk Receptionist
Courtyard by Marriott
02.2016 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Front Office Manager
Holiday Inn Suites
05.2014 - 02.2016
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
Country Inn & Suites By Carlson
07.2010 - 05.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Education
No Degree - • Dialysis Technologist (Diploma)
Central Georgia Technical College
Macon, GA05-2012
High School Diploma -
Westside High School
Macon, GA05-2010
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Exceptional leader
- Sales reporting
- Sales strategy development
- Analytical thinking
- Managerial skills
- Goal-oriented mindset
- Prospecting skills
- Recordkeeping
- Issue resolution
- Sales expertise
Timeline
Sales Coordinator
Courtyard by Marriott
12.2018 - Current
Front Desk Receptionist
Courtyard by Marriott
02.2016 - 12.2018
Front Office Manager
Holiday Inn Suites
05.2014 - 02.2016
Front Desk Receptionist
Country Inn & Suites By Carlson
07.2010 - 05.2014
No Degree - • Dialysis Technologist (Diploma)
Central Georgia Technical College
High School Diploma -
Westside High School
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