Ontonio Martain
Long Beach,CA
Summary
Reliable and upbeat customer service representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Experienced route services representative driver. Delivering new product and removing old product. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Garden/Freight Sales Associate
Home Depot
08.2022 - Current
- Maintained walkways and paths throughout gardens for safe navigation.
- Merchandized and rotated plants and products to follow first in first out policy.
- Reviewed and verified new garden shipments to confirm accurate delivery of products.
- Utilized heavy machinery to store overstock in wearhouse.
- Unload daily truck and sort items by department.
- Execute purge pack-downs to ensure product availability for customers. Floated throughout other departments as needed to meet store needs.
Route Service Representative
Northstar Mat Services
06.2022 - 10.2023
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Displayed products properly at customer sites and according to company specifications and policies.
- Collaborated with customers to identify needs and provided catered solutions
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Delivered and picked up varying size mats according to customer needs and scheduled service dates.
- Provided clients with facilities services, and linen removal, and replacement.
Package Handler
UPS
06.2020 - 08.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Stored and secured packages in designated areas to prevent damage and theft.
- Loaded package containers onto forklifts and transported into packaging areas.
Commercial Driver
Autozone
05.2021 - 11.2021
- Operated with safety and skill to avoid accidents and delays.
- Took on additional routes during absence of team members.
- Loaded van efficiently, properly organizing packages depending on route.
- Completed daily route consisting of up to 15 stops, focusing on safety and timeliness.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered a wide array of automotive parts to our commerical account customers.
Education
High School Diploma -
Cambridge High School
Garden City, MI05.2020
Skills
Reach Forklift/Hi-Lo Certified
Order Picker Certified
Customer Service Expert
Chauffeurs License
Procuring Sales
Team lead
Timeline
Garden/Freight Sales Associate
Home Depot
08.2022 - Current
Route Service Representative
Northstar Mat Services
06.2022 - 10.2023
Commercial Driver
Autozone
05.2021 - 11.2021
Package Handler
UPS
06.2020 - 08.2022
High School Diploma -
Cambridge High School
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