Summary
Overview
Work History
Education
Skills
Timeline
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ELISEO REYES

Buena Park

Summary

Experienced hospitality professional with 10+ years in the hospitality industry with various brands. Proven success in exceeding client expectations and driving revenue growth. Skilled communicator and relationship-builder, committed to delivering exception experiences to clients and guests.

Overview

13
13
years of professional experience

Work History

Event Specialist

Fairfield by Marriott Anaheim Resort
Anaheim
10.2022 - Current
  • Coordinated events for 467 Rooms, ensuring seamless operations and memorable guest experiences.
  • Developed relationships with contacts and travel agents to negotiate beneficial contracts.
  • Maintained current knowledge of hospitality trends and best practices to enhance competitiveness.
  • Implemented event marketing strategies, including social media campaigns to boost attendance and visibility.

Guest Service Specialist

Fairfield by Marriott Anaheim Resort
Anaheim
08.2021 - 10.2022
  • Company Overview: 467 Rooms
  • Represented the hotel at the highest level by actively welcoming guests to hotel property each day, conducting check-ins and check-outs, analyzing arrival and departure reports, assigning room blocks, and handling payment disputes
  • Resolved guest complaints by communicating with various departments, acting as a liaison between guests, housekeeping, maintenance, and management ensuring guest satisfaction
  • 98% Marriott Bonvoy Member satisfaction score
  • 467 Rooms

Front Desk Agent

Intercontinental Downtown Los Angeles
Los Angeles
11.2019 - 08.2021
  • Greeted guests and resolved inquiries to enhance overall guest experience.
  • Processed cash and credit card transactions accurately following established procedures.
  • Up-sold rooms and upgraded amenities to maximize hotel revenue.
  • Exceeded monthly goals by enrolling guests in loyalty program.
  • Promoted teamwork and quality service through daily departmental coordination.

Luggage Attendant / Concierge

Embassy Suites Anaheim South
Garden Grove
04.2012 - 09.2020
  • Greeted guests courteously, assisting with luggage loading, unloading, tagging, and storage.
  • Engaged with culturally diverse guests to foster loyalty and lasting relationships.
  • Communicated effectively with all departments to enhance guest satisfaction.
  • Handled porterage for large groups and events hosted at hotel efficiently.
  • Cross-trained across various departments to provide support as needed.

Education

Associate of Applied Science -

Fullerton College
Fullerton, CA
01.2012

Skills

  • Fluent in English
  • Fluent in Spanish
  • Proficient in Microsoft Word
  • Proficient in Microsoft Excel
  • Proficient in Microsoft PowerPoint
  • OnQ
  • Marsha
  • PMS
  • SFAWeb
  • CTAC

Timeline

Event Specialist

Fairfield by Marriott Anaheim Resort
10.2022 - Current

Guest Service Specialist

Fairfield by Marriott Anaheim Resort
08.2021 - 10.2022

Front Desk Agent

Intercontinental Downtown Los Angeles
11.2019 - 08.2021

Luggage Attendant / Concierge

Embassy Suites Anaheim South
04.2012 - 09.2020

Associate of Applied Science -

Fullerton College

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