Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Quintero

Hialeah,USA

Summary

Motivated by a strong sense of purpose and a dedication to excellence, I am looking for an opportunity to contribute meaningfully to any organization I join. With critical thinking, leadership skills, and a strong desire to keep learning, I aim to make a positive and lasting impact in the workplace.

Overview

4
4
years of professional experience

Work History

Occupancy Specialist

Hialeah Housing Authority
06.2022 - Current
  • Assisted in the preparation of tenant files for review by management staff.
  • Analyzed rental applications, credit reports, income verification documents, and other related information.
  • Prepared and maintained accurate records of all tenant activities.
  • Processed annual and interim recertifications on a quarterly and year-to-year basis.
  • Issued vouchers for eligible tenants; non-renewal of lease, breaking lease, unit under abatement, etc.
  • Developed and implemented procedures to ensure proper completion of move-in and move-out processes.
  • Provided excellent customer service by responding promptly to inquiries from tenants and landlords.
  • Advised tenants on their rights under Section 8 Housing Choice Voucher Program guidelines.
  • Drafted correspondence between landlord and tenant disputes as needed.
  • Increased tenant satisfaction by addressing and resolving occupancy-related issues promptly and efficiently.
  • Answered calls and responded to inquiries from various parties.
  • Managed overall tenant relations, and promoted tenant satisfaction.
  • Processed positive/negative manual adjustments when HAP discrepancies are identified.

Medical Records Department

Martin Medical Center, INC
10.2021 - 06.2022
  • Customer service-oriented position
  • Responded to phone inquiries from patients, physicians and other healthcare providers regarding medical records status.
  • Answered phone calls and took messages for staff members.
  • Processed payments and updated accounts to reflect balance changes.
  • Request referral approvals from insurance and primary care physicians for patient visits
  • Monitored incoming faxes and emails for new requests and routed them accordingly.
  • Coordinated the retrieval, scanning and indexing of documents into the Electronic Medical Records system.
  • Assisted patients with canceling and rescheduling appointments.
  • Reviewed insurance information with patients and processed copays.
  • Initiate prior authorization requests
  • Maintained accurate medical records in accordance with HIPAA regulations.
  • Verified patient demographic information to ensure accuracy of data entry into system.

Education

Bachelor's Degree - Interdisciplinary Studies, Minor in Hospitality & Biology

Florida International University
07.2020

Associates Degree - undefined

Miami Dade College
04.2017

Skills

  • Fluent in English and Spanish
  • Professionalism
  • Compliance and Risk Management
  • Data Analysis and Reporting
  • Punctuality
  • Dependable in Project Execution
  • Service Excellence
  • Communication Written and Verbal
  • Problem Solving and Decision Making
  • Reliability
  • Adaptability
  • Proficient in Excel, Word, and Power Point

Timeline

Occupancy Specialist

Hialeah Housing Authority
06.2022 - Current

Medical Records Department

Martin Medical Center, INC
10.2021 - 06.2022

Associates Degree - undefined

Miami Dade College

Bachelor's Degree - Interdisciplinary Studies, Minor in Hospitality & Biology

Florida International University

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