Elisha Adams
Pauls Valley,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Floor Attendant
Jet Stream Casino
Pauls Valley, OK
01.2023 - Current
- Trained new Floor Attendants on proper procedures for stocking shelves, operating register systems.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Inspected equipment regularly to ensure proper functioning.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Assisted in training new employees as needed.
- Verified customer identification to ensure compliance with gaming regulations.
- Balanced the cash drawer at the beginning and end of each shift.
- Organized paperwork associated with casino cage operations such as check-cashing forms, customer credit applications.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Adhered to security protocols while handling large amounts of cash.
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
- Performed daily audits of all currency transactions for accuracy.
- Maintained an accurate record of all transactions in the casino's computer system.
- Assisted customers with questions about slot machines or other gaming activities.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
- Assisted customers with technical support for operating gaming devices or resolving issues with their accounts.
- Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
- Maintained records of all work performed on slot machines according to departmental standards.
- Kept up-to-date on changing technologies relevant to electronic gaming devices by attending trainings or seminars.
- Assisted customers and personnel with slot machine issues and questions.
- Coordinated with vendors in ordering replacement parts required for repairs or upgrades.
- Maintained clean, safe and hazard-free environment for staff and guests.
- Monitored and maintained the performance of all gaming systems to ensure optimal operation.
- Tested newly installed games to verify that they function correctly before releasing them into production.
- Provided training for new employees on the proper use of electronic gaming devices.
Barbershop Manager
Showtime Barbershop
Pauls Valley, OK
04.2015 - 01.2024
- Ensured shop staff adhered to all health and safety regulations.
- Kept up-to-date with industry trends and best practices in barbering services.
- Supervised daily operations of the barbershop, ensuring smooth functioning.
- Maintained cleanliness standards throughout the shop at all times.
- Developed marketing strategies to increase clientele base.
- Monitored stock levels of barbering supplies and ordered additional items when necessary.
- Tracked customer feedback through surveys and social media platforms.
- Provided training for new staff members on proper cutting techniques, hygiene protocols.
- Identified opportunities for growth within the business environment.
- Implemented cost-saving initiatives to reduce operational expenses.
- Coordinated with local vendors to source quality products for the shop's use.
- Analyzed financial reports and identified areas of improvement for profitability.
- Handled incoming phone calls and scheduled appointments.
- Responded to customer inquiries by phone, email and in person.
- Resolved customers concerns with knowledgeable and professional approach.
- Pre-booked future appointments to increase repeat business.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Blackjack Dealer
Treasure Valley Casino
Davis , CAok
07.2022 - 01.2023
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Adhered to strict confidentiality standards when dealing with sensitive information.
- Checked chips periodically throughout shifts to prevent theft or fraud.
- Provided exceptional customer service while interacting with patrons at the table.
- Promoted responsible gaming practices among players at all times.
- Conducted thorough checks of cards before beginning each round of play.
- Explained game and casino rules to guests.
- Observed guests' behavior to ensure they are following house rules and regulations.
- Welcomed customers to blackjack table.
- Participated in regular training sessions on new game variations and techniques.
- Balanced tables upon completion of each shift to verify accuracy of funds handled during shift.
- Performed chip exchanges and payouts accurately according to established procedures.
- Verified player identification and collected cash for wagers.
- Dealt blackjack games in accordance with casino guidelines and regulations.
- Responded promptly to all guest inquiries, complaints, or requests for assistance.
- Reported any irregularities or violations of policies or procedures immediately.
- Assisted players with questions about game play and rules.
- Maintained a clean, orderly gaming area to ensure customer satisfaction.
- Ensured proper security protocols were followed when dealing cards.
- Kept up-to-date on changes in state laws related to gaming operations.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Observed gamblers to identify marking, switching and counting cards.
Boutique Owner
The Better Half Boutique
Pauls Valley, OK
03.2017 - 05.2020
- Cultivated loyal customer base by providing excellent customer service.
- Advised customers on style and trends.
- Wore clothing to represent brand and aesthetic of boutique.
- Trained staff to have extensive product knowledge and upselling skills.
- Devised pricing strategies based on company policies and promotional considerations.
- Spoiled customers by offering refreshments, providing attentive service and anticipating needs.
- Established relationships with vendors to source exclusive products and negotiate favorable terms of purchase.
- Engaged customers through social media networks to promote new products and special offers.
- Analyzed weekly sales data to identify opportunities for improvement in areas such as pricing strategy or product mix.
- Updated website content on a regular basis with new arrivals, promotions, or upcoming events at the store.
Shift Leader
Treasure Valley Casino
Davis, OK
04.2009 - 03.2017
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Coached team members to increase productivity and reduce workplace accidents.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Evaluated employee performance, delivering individualized feedback and praise.
- Scheduled team members for shifts based on business needs and customer demand.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Rio Vista High School
Rio Vista, TX05-2009
Skills
- Meeting Sales Goals
- Product Demonstration
- Stock Replenishment
- Store Maintenance
- Handling Complaints
- Merchandise Display
- Communication
- Customer Service
- Detail Oriented
- Relationship Development
Certification
- BSA (Bank Secrecy Act)
- ABLE license
Timeline
Floor Attendant
Jet Stream Casino
01.2023 - Current
Blackjack Dealer
Treasure Valley Casino
07.2022 - 01.2023
Boutique Owner
The Better Half Boutique
03.2017 - 05.2020
Barbershop Manager
Showtime Barbershop
04.2015 - 01.2024
Shift Leader
Treasure Valley Casino
04.2009 - 03.2017
High School Diploma -
Rio Vista High School
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