Elisha Alivera
Philadelphia,PA
Summary
Dedicated employee known for punctuality, can do attitude and great customer service skills. A flexible hard worker ready to learn and contribute to team success.
Overview
26
26
years of professional experience
Work History
Housekeeping Supervisor
Hilton Garden Inn Hotel
Philadelphia, PA
08.2022 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Prepared work schedules for associates to promote proper staffing levels.
EVS Team Lead
Fox Chase Cancer Center, FCCC
Philadelphia, PA
12.2011 - 08.2022
- Ensured all tasks assigned to the EVS staff were completed within set deadlines.
- Assisted in training new housekeepers in proper use of chemicals, cleaning techniques, and safety procedures.
- Responded quickly in emergency situations such as spills or accidents.
- Facilitated communication between housekeeping staff and management team.
- Developed and implemented training programs for EVS staff members to ensure compliance with safety protocols.
Executive Housekeeping Manager
Hampton Inn Center City
Philadelphia, PA
06.1998 - 08.2005
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Investigated customer complaints regarding cleanliness or service issues.
- Collaborated with other departments such as engineering, front desk., to ensure smooth operations.
Education
Some College (No Degree) -
Community College of Philadelphia
Philadelphia, PASkills
- Department Coordination
- Staff Scheduling
- Customer Service-Focused
- Training and Mentoring
- Task Delegation
- Workload Prioritization
Languages
Spanish
Native/ Bilingual
Timeline
Housekeeping Supervisor
Hilton Garden Inn Hotel
08.2022 - Current
EVS Team Lead
Fox Chase Cancer Center, FCCC
12.2011 - 08.2022
Executive Housekeeping Manager
Hampton Inn Center City
06.1998 - 08.2005
Some College (No Degree) -
Community College of Philadelphia
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