Elisha Ash
Wyoming,MI
Overview
11
11
years of professional experience
Work History
Women's Program Manager
Guiding Light Ministries
Grand Rapids, MI
03.2024 - 04.2025
- Led cross-functional teams in the successful planning, execution, and delivery of complex programs within budget and timeline constraints
- Managed program budgets ranging from $100 to $450,000, ensuring optimal allocation of resources and cost control measures
- Collaborated with stakeholders to define program objectives, scope, and success criteria
- Developed detailed project plans, including timelines, milestones, tasks assignments, and dependencies
- Monitored program progress regularly and implemented corrective actions when necessary to ensure on-time delivery
- Facilitated effective communication among team members, senior management, clients/vendors throughout the program life cycle
- Identified risks and issues proactively; developed mitigation strategies to minimize their impact on the program's outcomes
- Conducted regular status meetings with project teams to review progress against goals and address any challenges or roadblocks
State certified peer recovery coach
Network 180
Grand Rapids, MI
02.2017 - 03.2024
- I served individuals with co-occurring mental health and substance use disorders
- In doing this work I assist individuals who are primarily members of the Medicaid population
- I assist individuals in navigating the mental health and substance use systems in order to achieve a healthier and safer way of life
Customer Service Representative
Advantage Solutions
Grand Rapids, MI
12.2013 - 02.2017
- Managed order-to-cash online and phone transactions
- Assisted with phone triage, customer inquires, orders, backorders, reconciliation and hospital inventory support
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Assisted with technical support duties
- Performed data entry for shipments, orders and customer information
- Handled billing issues and order inquiries
Timeline
Women's Program Manager
Guiding Light Ministries
03.2024 - 04.2025
State certified peer recovery coach
Network 180
02.2017 - 03.2024
Customer Service Representative
Advantage Solutions
12.2013 - 02.2017