Overview
Work History
Timeline
Generic

Elisha Ash

Wyoming,MI

Overview

11
11
years of professional experience

Work History

Women's Program Manager

Guiding Light Ministries
Grand Rapids, MI
03.2024 - 04.2025
  • Led cross-functional teams in the successful planning, execution, and delivery of complex programs within budget and timeline constraints
  • Managed program budgets ranging from $100 to $450,000, ensuring optimal allocation of resources and cost control measures
  • Collaborated with stakeholders to define program objectives, scope, and success criteria
  • Developed detailed project plans, including timelines, milestones, tasks assignments, and dependencies
  • Monitored program progress regularly and implemented corrective actions when necessary to ensure on-time delivery
  • Facilitated effective communication among team members, senior management, clients/vendors throughout the program life cycle
  • Identified risks and issues proactively; developed mitigation strategies to minimize their impact on the program's outcomes
  • Conducted regular status meetings with project teams to review progress against goals and address any challenges or roadblocks

State certified peer recovery coach

Network 180
Grand Rapids, MI
02.2017 - 03.2024
  • I served individuals with co-occurring mental health and substance use disorders
  • In doing this work I assist individuals who are primarily members of the Medicaid population
  • I assist individuals in navigating the mental health and substance use systems in order to achieve a healthier and safer way of life

Customer Service Representative

Advantage Solutions
Grand Rapids, MI
12.2013 - 02.2017
  • Managed order-to-cash online and phone transactions
  • Assisted with phone triage, customer inquires, orders, backorders, reconciliation and hospital inventory support
  • Assisted customers with a warm and professional attitude
  • Assisted customers with questions
  • Kept records of customer complaints
  • Handled emails, inbound calls, and outbound calls
  • Managed customer accounts
  • Assisted with technical support duties
  • Performed data entry for shipments, orders and customer information
  • Handled billing issues and order inquiries

Timeline

Women's Program Manager

Guiding Light Ministries
03.2024 - 04.2025

State certified peer recovery coach

Network 180
02.2017 - 03.2024

Customer Service Representative

Advantage Solutions
12.2013 - 02.2017

Similar Profiles

CREATE PROFILE
Elisha Ash