Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Elisha Baldwin

Summary

Expert in customer relations and employee training within restaurant operations. Proven ability to manage multiple tasks in fast-paced environments, ensuring customer satisfaction and team support. Knowledgeable in diverse beverage options and off-menu preparations. Professional with strong communication skills and a focus on service quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista Trainer

Dutch Bros
Fort Collins
04.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Retail

Target & Walmart
03.2020 - 08.2022
  • Provided customer service and sales support in a retail environment.
  • Assisted with setting up displays at retail outlets as required.
  • Managed inventory levels at all retail locations within assigned territory.
  • Received and stocked supplies and retail products.
  • Communicated item availability with retail team members and shoppers.

Car Detailer

Small Business
Wellington
08.2021 - 01.2022
  • Shampooed carpets, floor mats and upholstery to clean stains and spills.
  • Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
  • Provided customers with information about their vehicle's condition prior to detailing work being completed.
  • Scheduled detailing appointments and managed time effectively to meet customer demands.

Associate

Noodles & Company
05.2019 - 06.2021
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Maintained a clean, organized and inviting store environment.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Consistently met all performance goals set by management.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Maintained records of the quantity of food used daily for inventory purposes.
  • Inspected all dishes before they were served to ensure quality control standards were met.
  • Cooked meats, fish, vegetables and other foods according to recipes or customer's orders.

Education

High School Diploma -

Colorado Early College
Fort Collins, CO
05-2022

Skills

  • Problem solving
  • Customer service
  • Time management
  • Team building
  • Quality control
  • Conflict resolution
  • Cleanliness standards
  • Training background
  • Order taking
  • Health codes understanding
  • Recipe adherence
  • Opening and closing coordination
  • Cash register operation
  • Dining room maintenance
  • Team leadership

Languages

Spanish
Limited

Certification

OSHA Certificate

Accomplishments

  • I was asked to join a traveling team to help start and train new shops and cews with Dutch Bros!

Affiliations

  • I have 2 dogs- I love getting outdoors with them
  • I come from a big family- 5 Brothers- A growing Family with nephews and more on the way!
  • I enjoy reading and learning new things!

Timeline

Barista Trainer

Dutch Bros
04.2023 - Current

Car Detailer

Small Business
08.2021 - 01.2022

Retail

Target & Walmart
03.2020 - 08.2022

Associate

Noodles & Company
05.2019 - 06.2021

High School Diploma -

Colorado Early College

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