Elisha Boles

• Handled cash accurately and prepared deposits.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Mentored and motivated team members to achieve challenging business goals.
• Resolved problems promptly to elevate customer approval.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Motivated, trained, and disciplined employees to maximize performance.

I had a bad accident in February 2013. I had to have several surgeries it took me years to recover. Then my husband got sick with cancer and i took care of him till April 2025 when he passed away. While i was a homemaker i raised 6 kids and maintained our household.

• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Proven ability to learn quickly and adapt to new situations.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Cross-trained and provided backup support for organizational leadership.
• Identified and resolved discrepancies and errors in customer accounts.
• Responded proactively and positively to rapid change.
• Implemented and developed customer service training processes.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Conducted performance evaluations and provided constructive feedback to employees.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Documented patient information and care activities in electronic health record.
• Helped patients complete range of motion exercises to prevent loss of function during care.

• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Exercised composure under pressure and in escalated customer service scenarios.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Trained and mentored new employees to maximize team performance.
• Coached crew members to optimize performance and motivate toward more efficient work.