Elisha Bradford
Senior Customer service Representative
Cincinnati,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Co-assistant Manager
1ST Stop LLC
Cincinnati, OH
03.2018 - 11.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Sales Manager
Prime Source LLC
Erlanger, KY
08.2010 - 11.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Generated sales report to help upper management make effective decisions and sales plans.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances, and recordkeeping.
Customer Service Representative
Direct USA INC.
Cincinnati, OH
11.2003 - 01.2009
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Approved and terminated customer contracts upon request.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Maintained and managed customer files and databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
GED -
Southern State Community College
Hillsboro, OH02.2014
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Staff supervision
- Project Management
- Sales growth
- Negotiation
- Business planning
- Employee scheduling
- Training
- Google Drive
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Verbal and Written Communication
- Upbeat and Positive Personality
Timeline
Co-assistant Manager
1ST Stop LLC
03.2018 - 11.2020
Assistant Sales Manager
Prime Source LLC
08.2010 - 11.2017
Customer Service Representative
Direct USA INC.
11.2003 - 01.2009
GED -
Southern State Community College
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