Elisha Chauhan

Brooklyn

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

years of professional experience

Work History

Accounts Receivable Specialist in Sales

Liberty Home Guard

Brooklyn, NY

02.2023 - Current

Processed, updated, and adjusted new policies for incoming customers in coordination with the sales department
Assisted CEO and salesperson with creating and upgrading 22 policies for a property manager
Processed failed payments in real time for new customers by providing payment solutions
Consistent output in 10K+ in failed payments via PayPal and 200K+ payouts via check & PayPal every month
Refunded 15K+ back to company cards used for QA testing by software engineering and IT teams every month via PayPal
Provided live chat support via AWS for customer inquiries such as failed payments, adding & deleting credit cards, adjusting payment dates, providing check information for reimbursements, reissuing lost checks, and charging for per-claim fees & replacement items
Closed 200+ tickets on a month to month basis after claims are completed via SYCO
Collaborated with other departments and team members to resolve time-sensitive and escalated issues and enhance customer satisfaction via Slack
Entered checks and ACH received for customers with monthly payments via SYCO
Reported bugs to the IT department to mitigate issues with deployment of new software updates in a timely manner

IT Coordinator

Christ United Methodist Church

Brooklyn, NY

01.2018 - Current

Researched and procured 8 ReoLink 1080p HD cameras to upgrade previous security system
Researched, procured, and installed PTZOptics 12X-USB Gen 2, HuddleCamHD HC-JOY-G3, PreSonus StudioLive 32S, and a PC for live streaming on YouTube
Control PreSonus StudioLive 32S, OBS Studio, EasiSlides, and PowerPoint during services and events
Created thumbnails for every livestream via Canva
Recorded and uploaded Zoom services via YouTube in lieu of church closures
Installed and set up office computer with designated account permissions for church leaders
Designed flyers and signs for the annual Vacation Bible School week
Developed training materials to enhance user proficiency in live streaming on YouTube

Staff Writer

Saint Audio

St. Andrews, NZ

07.2017 - 02.2020

Contributed analysis on new music and artists through a cultural and international lens on WordPress
Reviewed PR emails sent in Google Groups for new and unreleased music
Handled editorial requests for news and music content to meet strict deadlines
Edited and proofread articles for clarity, grammar, and adherence to brand guidelines
Increased exposure of brand by social media reposts from covered artists & musicians

Education

Bachelor of Science - Major: Information Systems, Minor: Psychology

CUNY SPS

New York, NY

12-2017

Skills

Audio: Adobe Audition, Ableton Live, Reason
Design: Adobe Photoshop, Canva
Programming Languages: HTML, Python, SQL

Software: Tableau, Jupyter, QGIS, MySQL
Productivity: WordPress, Microsoft Office (inc Word, Excel, & PowerPoint), Google Workspace, AWS
Finance: WEX, Extend, PayPal, Authorize

Websites

LANGUAGES

English

Spanish

Gujarati

Timeline