Elisha Douglas
Montgomery,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Webhelp
Miami, FL
04.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered 30 plus customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Night Auditor
Hampton Inn
Winchester, VA
07.2020 - 05.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Fresh Cap 1
Walmart
Woodstock, VA
03.2019 - 04.2020
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Organized on-site stockroom to maximize existing space and improve and boosting efficiency.
- Secured accurate item pricing through use of markdown audits.
- Checked accuracy of rejected product at reject points in designated areas using computer terminal and scanner.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Unloaded deliveries from trucks in prompt fashion.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Greeted store customers and discussed needs.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Received new stock and input values into computer system.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Recorded daily activities for inventory control.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Teacher
Valley Baptist Christian School And Daycare
Edinburg, VA
01.2008 - 08.2018
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
- Graded and evaluated student assignments, papers and course work.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Planned and implemented integrated lessons to meet national standards.
- Supervised learning groups of students in classroom stations.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Completed daily reports, meal count sheets and attendance logs.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Fostered team collaboration between students through group projects.
- Instructed students in core educational principles, concepts and in-depth subject matter.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Attended and facilitated IEP meetings for students and families.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Directed after-school tutoring and mentoring program serving elementary school students.
Education
Early Childhood Education
Washington Bible College And Capital Bible Seminary
Greenbelt, MDAssociate of Applied Science - Hotel, Motel, And Restaurant Management
MSGCJC Jefferson Davis Campus
Gulfport, Mississippi1987
Skills
- Report preparation
- Complaint resolution
- Stocking and replenishing
- Multi-line phone talent
- Service standard compliance
- Administrative support
- Stock management
- Training development aptitude
- Money handling abilities
- Order fulfillment
- Retail store support
- Creative problem solving
- Staff education and training
- Recordkeeping strengths
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
Customer Service Representative
Webhelp
04.2021 - 11.2021
Night Auditor
Hampton Inn
07.2020 - 05.2021
Fresh Cap 1
Walmart
03.2019 - 04.2020
Teacher
Valley Baptist Christian School And Daycare
01.2008 - 08.2018
Early Childhood Education
Washington Bible College And Capital Bible Seminary
Associate of Applied Science - Hotel, Motel, And Restaurant Management
MSGCJC Jefferson Davis Campus
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