Elisha Duncan
Banning,CA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
33
33
years of professional experience
Work History
Executive Assistant
Morongo Band of Mission Indians
11.2021 - Current
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in preparation of regularly scheduled reports
- Develop and maintains filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Act as an point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated daily schedules for 14+ staff members, ensuring optimal coverage and productivity.
- Processed vendor invoices efficiently, reconciling discrepancies and negotiating favorable payment terms when necessary.
Branch Specialist
Autoclub of Southern California
06.2014 - 10.2021
- Provides administrative support to management and staff
- Processed vehicle titles with precise accuracy; and researched vehicle titles and resolved issues in a timely manner.High DMV EXPERIENCE
- Process state registrations, title transfers in state and out of state, issue and assign department of motors vehicle inventory on a daily basis
- Approved Vehicle Inspector.Audit DMV paperwork
- Interact with members regarding their membership and other aspects of business needs
- Answered all customer inquires via phone, in person or by mail
- Maintain customer satisfaction for success in building long lasting members for business needs
- Book Keeping experience to include bank deposits, auditing and all cash transactions
- Accomplishments
- Great customer service
- Skills Used
- State regulations and department of motor vehicles knowledge
Insurance-Commercial Lines Customer Service Representative
Garcia Insurance Company
06.2012 - 01.2014
- Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer
- Analyzes and compares current exposures and develops renewal or new business specifications for marketing
- Prepares summaries and/or schedules of coverage for clients
- Finalizes proposals and presentations in coordination with Producer
- Notifies brokers of pertinent information related to client retention
- Review policies for accuracy
- Binds insurance coverage and prepares binders and/or delegate certificates of insurance
- Respond to accounting inquiries, process invoices, corrects discrepancies, and contacts client on receivable collections
- Meets with clients as needed or directed by Producer
- Maintain account files in accordance with established procedures.
Customer Service Representative
WELLS FARGO HOME MORTGAGE
10.1999 - 05.2012
- 12 years of experience providing customer support in busy call center environments for the mortgage industry
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
- Managed a high-volume workload within a deadline-driven environment
- Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Became the lead "go-to" person for new reps and particularly challenging calls as one of the companies primary mentors/trainers of both new and established employees
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
Administrative Assistant
THE BPS GROUP
01.1992 - 10.1999
- Managed daily office operations and maintenance of equipment, maintaining accurate records for all business
- Supplies
- Standardized department filing system so secretarial staff could easily locate information in any filing center
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing
- Codes.Prepared and drafted all outgoing correspondence in a timely manner.
Education
Some College (No Degree) - Behavioral Sciences
Mt. SAC
San Jacinto, CASkills
- Social Work
- Program Development
- Microsoft Outlook
- Administrative Experience
- Supervising Experience
- Advanced MS Office Suite
- Financial services
- Scheduling
- Multi-line phone proficiency
- Sales expertise
- Exceptional Customer Service
- Sales trends
- Product and Service Sales
Timeline
Executive Assistant
Morongo Band of Mission Indians
11.2021 - Current
Branch Specialist
Autoclub of Southern California
06.2014 - 10.2021
Insurance-Commercial Lines Customer Service Representative
Garcia Insurance Company
06.2012 - 01.2014
Customer Service Representative
WELLS FARGO HOME MORTGAGE
10.1999 - 05.2012
Administrative Assistant
THE BPS GROUP
01.1992 - 10.1999
Some College (No Degree) - Behavioral Sciences
Mt. SAC
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