ELISHA FELIX
Phoenix,AZ
Summary
Financial software implementation and financial operations professional with extensive leadership experience independently owning complex implementation projects from planning through go-live, including configuration, testing, integrations, product launches, workflow design, customer advocacy, and training. Combines software delivery expertise with multi-facility revenue cycle leadership, multimillion-dollar accounts receivable portfolios, accounts payable, operational budgets, forecasting, financial reporting, and staff development.
Overview
11
11
years of professional experience
Work History
Lead Software Implementation Consultant/Trainer
PointClickCare
01.2020 - 01.2026
- Lead implementations from sale through go-live, including configuration, vendor integrations, testing, pilots, documentation, and training to support adoption.
- Independently managed up to 96 concurrent implementation projects as the sole assigned resource, covering project management, consulting, training, and integration coordination.
- Led implementations from sale through go-live, including configuration, vendor integrations, testing, pilots, documentation, and training to support adoption.
- Worked directly with internal teams, vendors, and third-party partners to configure integrations, troubleshoot issues, and align systems.
- Analyzed client business operations and recommended best-practice workflows.
- Conducted strategic account planning with customers to align technology adoption with organizational goals.
- Conducted strategic account planning with customers, aligning technology adoption to support organizational goals.
- Advocated for customers and guided change management, prioritizing requests, mitigating risks, and supporting long-term value.
Director of Finance
Brookdale North Chandler CCRC
01.2018 - 01.2020
- Managed campus budgets and business office operations to ensure financial stability and compliance.
- Distributed financial reports and met with department heads to review performance.
- Distributed financial reports and collaborated with department heads to enhance performance review processes.
- Anticipated risks to net operating income (NOI) targets and facilitated corrective planning to mitigate financial impact.
- Oversaw accounts payable, including vendor enrollment, invoice approval, and payment processing.
- Oversaw monthly billing for Medicare, managed care, hospice, and private-pay accounts.
- Managed campus budgets and business office operations.
Business Office Manager
Premier Healthcare LLC & Care One
01.2015 - 01.2018
- Entered resident financial information into billing systems, ensuring accuracy and timeliness of resident records.
- Oversaw daily business office operations, streamlining processes and enhancing human resources functions.
- Managed monthly billing, revenue collections, and accounts receivable, contributing to financial stability.
- Prepared and reconciled month-end business office closing procedures.
- Oversaw petty cash, deposits, refunds, and operating-account adjustments.
- Entered resident financial information into billing systems and maintained accurate, up-to-date resident records.
- Reviewed survey inspection deficiencies and developed corrective action plans.
Education
Bachelor of Science - Business Leadership
Union Institute and University
Cincinnati01-2016
Associate of Science - Health Sciences
Bristol Community College
Fall River01-2013
Skills
- IMPLEMENTATION & DELIVERY Software implementation; Workflow assessment; configuration; testing; integrations; Go-live process; documentation; vendor coordination; Project ownership; Deployment methodologies; Concurrent project management
- PRODUCT & ADOPTION Product launches; pilot support; product feedback; workflow design; gap analysis; process improvement; change management; Customer adoption
- TRAINING & ENABLEMENT Live customer training; LMS content development; Software education; user guides; Team mentoring; in-person training; large-group webinars; Training facilitation
- FINANCIAL OPERATIONS Revenue cycle management; Cash collection management; A/R aging follow-up; Billing dispute resolution; Cash variance management; Accounts payable management; Operational budgeting; Financial forecasting; Financial reporting; Collections strategy
- TECHNOLOGY Salesforce; NetSuite; Jira; APIs; FTP
- Development life cycle
- Business analysis
- System configuration
- Data migration
- End-user training
- Software integration
- Implementation management
- API integration
- Technical documentation
Accomplishments
- Independently managed up to 96 concurrent implementation projects as the sole assigned resource, covering project management, consulting, training, and integration coordination.
- Delivered hundreds of implementations across the core financial system’s products and solutions.
- Developed an accelerated implementation approach that reduced typical 12–18+ month deployments to approximately 90 days.
- Improved vendor integration and solution enablement turnaround by approximately 75%.
- Designed, built, and delivered hundreds of instructor-led sessions, trainings, webinars, and LMS resources.
- Consistently exceeded customer satisfaction targets and earned the company’s highest performance rating.
Timeline
Lead Software Implementation Consultant/Trainer
PointClickCare
01.2020 - 01.2026
Director of Finance
Brookdale North Chandler CCRC
01.2018 - 01.2020
Business Office Manager
Premier Healthcare LLC & Care One
01.2015 - 01.2018
Associate of Science - Health Sciences
Bristol Community College
Bachelor of Science - Business Leadership
Union Institute and University