E'LISHA FENELUS
Fort Lauderdale,FL
Summary
As a compassionate and detail-oriented Registered Behavior Technician (RBT) with 2 years of experience supporting individuals with developmental disabilities, I have honed strong interpersonal communication, problem-solving, and multitasking skills. My ability to stay calm under pressure, build meaningful connections, and adapt to various needs has consistently allowed me to make a positive impact. With a keen interest in the bartending field, I am excited to apply my customer-focused approach, patience, and strong work ethic to provide excellent service in a fast-paced environment. I thrive in dynamic settings and believe my background in behavior management and dedication to creating positive experiences makes me uniquely suited for a bartending role where I can bring both empathy and efficiency to every interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
ABA Centers Florida
07.2023 - Current
- Implement behavior intervention plans, ensuring measurable progress in client behavior; collaborate with team to enhance treatment strategies; document and analyze data to refine approaches; foster positive client relationships for sustained improvement
- Attend staff meetings, field trips, sponsored events, and weekly clinic activities
- Obtain RBT certification and Broward County School Badge
- Completed 40 HR Training
- Pioneer creative solutions to address complex behavioral challenges
- Adapt intervention techniques based on data-driven insights, continuously improving treatment efficacy
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
Bakery Team Leader
Publix Super Market
08.2020 - 05.2023
- Led bakery team, ensuring daily production met quality standards, improving efficiency by 12%
- Implemented new inventory system, reducing waste and saving costs
- Trained and mentored new staff, enhancing team performance
- Resolved customer complaints, maintaining high satisfaction levels
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
- Maintained a clean and organized work environment, adhering to strict food safety guidelines for optimal product quality.
- Increased customer loyalty with personalized service, addressing concerns promptly and professionally.
Customer Service Clerk
Publix Super Market
07.2018 - 08.2020
- Assisted customers with inquiries, resolving issues swiftly, enhancing satisfaction and loyalty
- Managed cash register operations, ensuring accurate transactions and reducing discrepancies
- Organized store displays, improving product visibility and driving sales
- Collaborated with team to maintain store cleanliness and order, creating a welcoming environment
- Trained new employees on customer service protocols, boosting team efficiency
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
Education
B.S - Early Childhood Education
Broward College
Coconut Creek, FL06-2026
High School - Pre-Law
Fort Lauderdale High School
Fort Lauderdale, FL06.2022
Skills
- Problem-solving
- Leadership
- Customer Service
- Organization
- Teamwork
- Adaptability
- Critical Thinking
- Creativity
- Empathy
- Food preparation
- Customer satisfaction
- Food safety
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or St John Ambulance.
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Timeline
Registered Behavioral Technician
ABA Centers Florida
07.2023 - Current
Bakery Team Leader
Publix Super Market
08.2020 - 05.2023
Customer Service Clerk
Publix Super Market
07.2018 - 08.2020
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or St John Ambulance.
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
B.S - Early Childhood Education
Broward College
High School - Pre-Law
Fort Lauderdale High School
Similar Profiles
Bianca ScottBianca Scott
Temple University Practicum at ABA Centers Of FloridaTemple University Practicum at ABA Centers Of Florida
Shauna SmithShauna Smith
Full Time Registered Behavior Technician at ABA Centers of FloridaFull Time Registered Behavior Technician at ABA Centers of Florida
Amari WashingtonAmari Washington
Registered Behavior Technician at ABA Centers Of FloridaRegistered Behavior Technician at ABA Centers Of Florida