Elisha High
Madison,IN
Summary
Results-driven professional with a strong background in team collaboration and operational efficiency. Proven ability to resolve customer inquiries and implement process improvements that boost productivity, ensuring seamless communication between service teams and clients. Proficient in office settings and office needs.
Overview
7
7
years of professional experience
Work History
Cell Coordinator
Vehicle Service Group
Madison, IN
03.2024 - Current
- Coordinated daily operations for vehicle service scheduling and customer inquiries.
- Assisted technicians by preparing work orders and ensuring proper documentation.
- Facilitated communication between customers and service team for seamless operations.
- Implemented process improvements to streamline workflow and enhance productivity.
- Resolved customer complaints in a professional manner while adhering to established protocols.
- Managed scheduling of resources such as personnel, equipment, tools, and materials for maximum utilization.
- Investigated customer complaints regarding product defects or service issues in a timely manner.
- Provided leadership, guidance and training to team members in order to maximize productivity.
Assembly
Grote
Madison, Indiana
02.2022 - 01.2024
- Provided assistance in training new technicians on assembly procedures.
- Performed regular maintenance checks on equipment used throughout the assembly process.
- Monitored inventory levels of components used in the assembly process.
- Perform minor repairs to damaged parts during assembly process.
- Ensure all hardware is tightened properly during assembly process.
- Align components for proper fit during assembly processes.
- Trained new employees on proper use of assembly tools and procedures.
CNA
Hickory Creek Nursing Home
Scottsburg, Indiana
08.2021 - 01.2022
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of resident rooms and common areas.
- Collaborated with healthcare team to implement care plans for residents.
- Provided emotional support and companionship to residents throughout the day.
- Documented resident care activities accurately in electronic health records.
- Educated residents on health practices and encouraged participation in activities.
- Ensured safety protocols were followed during patient transfers and mobility assistance.
Custodian
Madison Consolidated Schools
Madison, IN
10.2020 - 08.2021
- Maintained cleanliness in classrooms, hallways, and common areas for student safety.
- Operated cleaning equipment, including floor buffers and vacuum cleaners efficiently.
- Assisted with waste management by disposing of trash and recycling appropriately.
- Restocked supplies in restrooms and classrooms to ensure availability for staff and students.
- Performed routine inspections to identify maintenance needs in school facilities.
- Collaborated with staff to schedule deep cleaning tasks during school breaks efficiently.
- Reported safety hazards to administration for prompt resolution and improved safety measures.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Receptionist
Coffey's Lockshop
Newport News, Viriginia
03.2019 - 08.2020
- Greeted visitors and directed them to appropriate departments.
- Managed incoming calls and routed them to relevant staff members.
- Scheduled appointments and maintained calendar for office executives.
- Handled incoming and outgoing mail efficiently and accurately.
- Maintained organized reception area, ensuring cleanliness and professionalism.
- Assisted with administrative tasks, including filing and data entry.
- Coordinated office supplies inventory and placed orders as needed.
- Provided excellent customer service to enhance visitor experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Education
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Tempe, AZ12-2025
Skills
- Team collaboration
- Process improvement
- Customer service
- Technical support
- Documentation accuracy
- Conflict resolution
- Time management
- Scheduling and planning
- Team motivation
- Customer focus
- Problem-solving aptitude
- Reliability
Timeline
Cell Coordinator
Vehicle Service Group
03.2024 - Current
Assembly
Grote
02.2022 - 01.2024
CNA
Hickory Creek Nursing Home
08.2021 - 01.2022
Custodian
Madison Consolidated Schools
10.2020 - 08.2021
Receptionist
Coffey's Lockshop
03.2019 - 08.2020
Bachelor of Science - Correctional Program Support Services
University of Phoenix