Elisha Hill
Qulin,MO
Summary
Dynamic professional with a strong background in customer service and compassionate caregiving, notably at Flanagan State Bank. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in managing complex tasks while maintaining a flexible schedule, ensuring optimal outcomes for clients in diverse situations.
Overview
13
13
years of professional experience
Work History
Homemaker Aide
American Inhome
Campbell, MO
03.2022 - Current
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Provided companionship and emotional support to enhance mood and quality of life.
- Organized medical appointments and coordinated transportation services to encourage adherence to prescribed treatment plans.
- Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
- Ensured safety within the home by performing routine checks for potential hazards or necessary modifications.
- Developed and maintained positive relationships with clients and families to support comprehensive care.
- Developed strong relationships with clients and families, fostering trust and open communication regarding needs and concerns.
- Participated in ongoing professional development opportunities to stay current with best practices and industry standards in the home care field.
Mortgage Loan Officer
Flanagan State Bank
Sikeston, MO
03.2015 - 04.2019
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
Credit Repair Specialist
Credit Repair of Missouri
Dexter, MO
03.2012 - 03.2015
- Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
- Streamlined internal processes for greater efficiency in handling client cases, leading to faster resolution times.
- Educated clients on financial management principles to enhance their long-term credit standing.
- Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.
- Coordinated closely with colleagues from other departments to optimize client outcomes through collaborative efforts.
- Negotiated with creditors and collection agencies to achieve successful settlements for clients.
- Maintained detailed records of all client interactions using CRM software, ensuring accurate information was readily accessible when needed.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Established trust and rapport with clients by maintaining open lines of communication throughout the engagement period.
- Promoted positive client experiences by proactively seeking feedback and implementing improvements based on their needs.
- Monitored client progress regularly, providing timely feedback and support throughout the credit repair process.
- Maintained compliance with applicable regulations and laws governing consumer credit.
Education
No Degree - Business Administration And Management
Three Rivers Community College
Poplar Bluff, MO07.2023
Surgical Technologist - Surgeries
Three Rivers Community College
Poplar Bluff, MO07.2008
High School Diploma -
Bloomfield High School
Bloomfield, MO05.1997
Skills
- Elderly care
- Compassionate caregiving
- Safety awareness
- Adaptive problem solving
- Personal hygiene assistance
- Emotional support
- Transportation assistance
- Meal preparation
- Activity planning
- Laundry management
- Grocery shopping
- Errand running
- Strong work ethic
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Cleaning and sanitizing
- Multitasking
- Excellent communication
- Organizational skills
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Personal care
- Compassionate care
- Decision-making
- Housekeeping
- Flexible schedule
- Data entry
- Client satisfaction
- Task prioritization
- Self motivation
- Goal setting
- Professionalism
- Schedule management
Timeline
Homemaker Aide
American Inhome
03.2022 - Current
Mortgage Loan Officer
Flanagan State Bank
03.2015 - 04.2019
Credit Repair Specialist
Credit Repair of Missouri
03.2012 - 03.2015
No Degree - Business Administration And Management
Three Rivers Community College
Surgical Technologist - Surgeries
Three Rivers Community College
High School Diploma -
Bloomfield High School