Summary
Overview
Work History
Education
Skills
Training
Accomplishments
Work Preference
Websites
Quote
BusinessAnalyst
Elisha Hood

Elisha Hood

Human Services Professional
Stockbridge,GA

Summary

Highly skilled program management professional with over 25 years of experience specializing in compliance and quality improvement. Demonstrated expertise in assessing operations, implementing forward-thinking improvements, and fostering long-lasting relationships. Proven success in conceptualizing, developing, and writing detail-oriented and perceptive content.

Overview

24
24
years of professional experience

Work History

Reviewer Consultant (contractor)

DLH Corporation
Silver Spring, MD
10.2017 - Current
  • Assessed the efficiency of data management systems to achieve optimal performance, progress, and program compliance.
  • Stay abreast of local, state, and federal regulations and mandates relevant to managing/quality-improving early childhood programs on PMQI, ECD, Health Program Services, and FCE.
  • Evaluated program management and operation by conducting on-site, off-site, and virtual monitoring reviews in adherence to Office of Head Start performance standards.
  • Crafted comprehensive narrative reports outlining service delivery, effectiveness, and concerns based on the requirements set forth by the Office of Head Start monitoring process.
  • Aggregated data to facilitate evidentiary reports and employed designated structures for data compilation.
  • Ensured clients were kept informed about the progress being made by maintaining constant communication during the review process.

Account Executive

ChildPlus Software
Atlanta, GA
11.2019 - 01.2021
  • Researched potential sales opportunities by networking and converted them into lasting partnerships while effectively showcasing products to potential clients.
  • Provided exceptional customer service by proactively anticipating customers' needs and delivering accurate services respectfully and promptly.
  • Successfully identified communication concerns of clients in small, medium, and large-scale enterprises and offered tailored remedies that catered specifically to their operational requisites
  • Cultivated relationships with key decision-makers through regular client visits and follow-up calls.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.

Quality Assurance Specialist

Sheltering Arms
Atlanta, GA
07.2015 - 06.2019
  • Led and managed a team of ten program administrators to analyze program risks and implement effective resolutions
  • Enhanced operational efficiency by implementing high-quality standardized operating procedures for multiple programs and identifying trends, disparities, and changes in governmental frameworks.
  • Crafted and managed QA protocols, processes, and procedures.
  • Performed routine internal audits to detect and address non-conforming matters.
  • Identified potential improvement areas by analyzing inspection result data and recommended enhancements to the existing processes.

Curriculum Specialist

Sheltering Arms
Atlanta, GA
07.2015 - 06.2019
  • Ensured fidelity in the use of applied learning principles through rigorous data analysis and coaching sessions.
  • Guided instructional strategies, assessment methods, and classroom management techniques.
  • Created professional development workshops for teachers related to curriculum topics.
  • Conducted observations of classrooms to assess the effectiveness of instruction and student learning.
  • Reviewed instructional plans submitted by teachers to ensure alignment with standards-based expectations.

Human Resources Administrator & Assistant Program Director

Especially for Kids
Jonesboro, GA
08.2014 - 07.2015
  • Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
  • Maintained employee records, ensuring the accuracy and confidentiality of all documents.
  • Prepared reports regarding personnel-related activities, such as turnover rate and absenteeism.
  • Assisted in the performance management process, including setting goals and objectives.
  • Performed payroll functions including calculating hours worked and overtime pay rates.

Program Specialist

Department of Early Care and Learning
Atlanta, GA
10.2007 - 04.2012
  • Served as a subject-matter expert, overseeing the caseload of more than 150 childcare providers through bi-annual state and federal compliance monitoring visits while ensuring adherence to regulations.
  • Addressed deficiencies through data analysis resulting in enhanced compliance history.
  • Partnered with program management on recommendations, process improvements, and corrective action plans.
  • Identified opportunities to improve or enhance program initiatives and operations.
  • Generated comprehensive reports on analyzed data

Education Specialist

Quality Care for Children
Atlanta, GA
01.2007 - 12.2007

Early Education Specialist & Technical Assistant

Child Care Resources, Inc
Charlotte, NC
01.2005 - 12.2006

Program Director

Laurinburg Presbyterian Child Care Center
Laurinburg, NC
01.2004 - 12.2005

Program Director & Education Specialist

East Coast Migrant Head Start
Raleigh, NC
01.2001 - 12.2004

Education

MBA - Human Resources Management

DeVry University-Keller Graduate School of Management
Atlanta, GA

Bachelor of Science - Child Development and Family Studies

North Carolina Central University
Durham, NC

Skills

  • Proficient trainer
  • Expert in quality standards
  • Microsoft Office
  • Client Relations
  • Outcomes tracking
  • Data analysis
  • Program management
  • Classroom management
  • Leader
  • Excellent communication skills
  • Work Prioritization
  • Interpersonal skills
  • Detail oriented
  • Expert in state and federal compliance
  • Adaptability and Flexibility
  • Partnership development
  • Team building
  • Critical Thinking
  • Idea Brainstorming
  • Decision-Making

Training

  • Professional Learning Communities Facilitator
  • Head Start Performance Standards
  • Infant/Toddler Environmental Rating Scale and Early Childhood Environment Rating Scale (ITERS & ECERS)
  • Creative Curriculum
  • Teaching Strategies-GOLD (interrater reliable)
  • Desired Results Developmental Assessment (DRDP)
  • ChildPlus Software
  • Effective Leadership
  • Office of Head Start (various training)
  • Department of Early Care and Learning (various training)
  • Federal and State Health and Safety regulations
  • Coaching to Fidelity

Accomplishments

  • Collaborated with a team of 14 to develop comprehensive policies and procedures for the Early Head Start Child Care Partnership (EHS CCP) Grant at Sheltering Arms Early Education Program, ensuring alignment with federal regulations and improving program efficiency.
  • Improved quality ratings by 20% through conducting thorough quality improvement assessments with precision and efficiency, reducing errors and ensuring compliance with industry standards.
  • Improved program outcomes by introducing Teaching Strategies GOLD and ChildPlus, streamlining activity planning, monitoring child assessment outcomes, and enhancing overall program management efficiency.
  • Documented and resolved regulatory issues, resulting in improved compliance with industry standards and reducing audit findings by 30% .

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementCompany CultureWork-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company Retreats

Quote

"People don’t care how much you know until they know how much you care."
Theodore Roosevelt

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Elisha HoodHuman Services Professional