Elisha Hudson
Sacramento,CA
Summary
Dedicated and results-driven Assistant Store Manager with retail operations management and 6+ years in customer communications. Seeking to leverage leadership excellence, strategic planning skills, and a proven track record of increasing sales and profitability to contribute to companies success. Dedicated to driving operational efficiency and fostering a customer-centric environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Estee Lauder Companies - MAC Cosmetics
Folsom, CA
08.2023 - Current
- Lead daily store operations, including sales performance, customer service excellence, and team management for a high-volume retail store.
- Train, mentor, and supervise a team of 5+ associates, ensuring adherence to company policies and fostering a positive work environment that enhances productivity and customer satisfaction.
- Drive sales through effective merchandising strategies and promotional campaigns, achieving a 12% increase to last year revenue.
- Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress where necessary.
- Utilize CRM to develop customer loyalty programs for product launches events and appointments in conjunction with the brand's customer program.
- Implement strategic initiatives to optimize inventory management to ensure a complete and accurate cycle count and physical inventory as required.
- Analyze and review goals and develop strategies to improve performance.
- Manage time, establish priorities, delegate and follow up effectively to meet goals and objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Analyzed market trends to identify opportunities for product expansion or improvement.
Pro Makeup Artist
Stylebee INC
San Francisco, CA
08.2018 - 05.2022
- Trained and mentored new makeup artists.
- Collaborated with marketing team on campaigns featuring company's cosmetic line.
- Ensured compliance with health regulations regarding handling and disposal of cosmetics materials.
- Perform makeup services including product demonstrations, makeup lessons, makeup and eyelash applications
- Proficient knowledge and awareness of beauty industry, market and competitive trends
- Partner with brand and field teams to continuously enhance the client experience, evolving service and selling approach to meet the needs of the changing landscape
- Work collaboratively to achieve and exceed event goals.
Make Up Artist/Key Holder
Estee Lauder Companies - MAC Cosmetics
San Francisco, CA
10.2015 - 05.2019
- Business planning experience including setting sales and customer service targets, sales analysis and staff scheduling.
- Participated in professional development opportunities to enhance artistic and business skills.
- Actively participated in the artistic community, attending events and networking with other professionals.
- Demonstrates knowledge of MAC products while providing advice to each client on how to fully maximize the product
- Met quarterly benchmark sales goals
- Experience with retail point-of-sale software
- Supported Marketing and PR managers to promote and publicize events
Client Service Specialist
Louis Vuitton
San Francisco, CA
06.2016 - 06.2017
- Managed a minimum of 70 inbound calls according to the company goal.
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Performed quality assurance checks on content delivered to clients to ensure accuracy of information provided.
- Accurately maintained records of all client conversations in the call center database.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Audited customer account information to identify issues and develop solutions.
- Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
- Identify clients needs, clarify information, research issues and provide resolutions and/or alternatives
- Schedule appointments, work with various departments to resolve client issues.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Goal is to exceed client expectations from initial inquiry to on-going client relationship management.
Education
Esthetics & Cosmetology -
Paris Beauty College
01.2019
High School Diploma -
Pinole Valley High School
06-2011
Skills
- Leadership and Team Building
- Sales and Revenue Growth
- Inventory Management
- Customer Service Excellence
- Staff Training and Development
- Budgeting and Cost Control
- Problem Solving and Decision Making
- Communication and Interpersonal Skills
- Business Development
- Time Management
- Operations
- Workforce Management
Timeline
Assistant Store Manager
Estee Lauder Companies - MAC Cosmetics
08.2023 - Current
Pro Makeup Artist
Stylebee INC
08.2018 - 05.2022
Client Service Specialist
Louis Vuitton
06.2016 - 06.2017
Make Up Artist/Key Holder
Estee Lauder Companies - MAC Cosmetics
10.2015 - 05.2019
Esthetics & Cosmetology -
Paris Beauty College
High School Diploma -
Pinole Valley High School
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