Elisha Jackson
Columbus,MS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Air Traffic Control Trainee
United States Air Force Reserve
Columbus, MS
12.2020 - 05.2023
- Managed communications with air traffic control centers from multiple locations including towers, approach control facilities and en route centers.
- Analyzed radar data collected from various sources in order to accurately project future air traffic patterns.
- Provided assistance to pilots during emergency situations or other unplanned events.
- Utilized radar systems and other equipment to track aircraft movements and identify conflicts between aircrafts in order to maintain safe separation distances.
- Maintained communication with pilots to provide instructions on flight paths, altitudes and speed adjustments.
- Participated in training sessions designed to improve knowledge of aviation rules, regulations and safety procedures.
- Monitored and directed movement of aircraft on ground and in air, using radar, computers or visual references.
- Directed on-ground emergency management activities.
Grocery Pickup Clerk
Kroger
Crossville, TN
02.2020 - 12.2020
- Processed payments, refunds, and exchanges accurately and efficiently.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Assisted customers with inquiries and complaints in a professional manner.
- Performed data entry tasks to update customer accounts records.
- Processed customer payments accurately and efficiently.
- Processed customer orders promptly and accurately.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Education
Associate of Science - General Sciences
Roane State Community College
Harriman, TN05-2018
Skills
- Stress Tolerance
- Data Interpretation
- Safety Protocols
- Landing instructions
- Ground aircraft monitoring
- High stress tolerance
- Cash Management
- Bookkeeping
- File Maintenance
- Customer Satisfaction
- Prioritization
- Cash Handling
- Handling payments
- Peer relationships
Timeline
Air Traffic Control Trainee
United States Air Force Reserve
12.2020 - 05.2023
Grocery Pickup Clerk
Kroger
02.2020 - 12.2020
Associate of Science - General Sciences
Roane State Community College
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