Elisha Johnson
Grosse Pointe,MI
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized, self-motivated, and possessing excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Highly skilled Service Support Agent with background in customer service and technical support roles. Excelled in troubleshooting, problem-solving, and maintaining high levels of customer satisfaction. Demonstrated strengths include strong interpersonal communication skills, effective multitasking abilities, and mastery of customer relationship management software. Made significant impact by consistently resolving customer issues promptly and improving overall client satisfaction rates.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Support Agent
Rivian
Plymouth, Michigan
10.2023 - Current
- Provided customer support through phone and email communications.
- Assisted users with troubleshooting technical issues and product inquiries.
- Documented customer interactions in the service management system.
- Educated customers on product features and usage best practices.
- Participated in team meetings to improve service processes and customer satisfaction.
- Maintained accurate records of customer interactions for future reference.
Triple Crown Loan Processor
Rocket Mortgage
Detroit, USA
04.2015 - 03.2023
- Sought continuing education opportunities to stay current with industry trends.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Medical Assistant/Sterile Processor
Parkeye and Surgi-Center
Flint, USA
02.2005 - 04.2015
- Assisting patients with paperwork needed for surgery.
- Cleaning and sanitizing surgical instruments during surgery.
- Assisting doctor with all needs during surgery.
Education
Certification In Sterile Processing -
Baker College
Flint, MI06.2004
High School Diploma -
Flint Southwestern Academy
Flint, MI06.1999
Skills
- Client Assessments
- Document Organization
- Data Entry
- Loan Documentation
- Information Verification
- Status Updates
- Program Requirements
- Client Data Gathering
- Client Coaching
- Processing Procedures
- Customer Satisfaction
- Customer support
- Technical troubleshooting
- Service management
- Record keeping
- Product education
- Customer relationship management
Certification
Sterile processing certification
Timeline
Service Support Agent
Rivian
10.2023 - Current
Triple Crown Loan Processor
Rocket Mortgage
04.2015 - 03.2023
Medical Assistant/Sterile Processor
Parkeye and Surgi-Center
02.2005 - 04.2015
Certification In Sterile Processing -
Baker College
High School Diploma -
Flint Southwestern Academy
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