Elisha Kaffenberger
COO
Walnut Grove,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I shine in making others feel comfortable and happy. I genuinely love to make others smile. I’m a hard worker and highly dependable.
Overview
19
19
years of professional experience
Work History
House Manager
Swann Dermatology
10.2016 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Interviewed, supervised and motivated Number staff members to achieve optimal productivity.
- Oversaw business-wide changes to modernize procedures and organization.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Implemented Type team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Massage Therapist
Acacia
10.2013 - 10.2016
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
Receptionist Administrator
Dr.Potter
01.2004 - 10.2013
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Licensed Massage Therapist - Therapeutic And Sports Massage
PMTC
Springfield, MO09.2012
Skills
- Excellent at multi tasking
- Operations manager of fast paced dermatology office
- Consistently creating a wonderful customer service experience
- Excellent interpersonal relationships both with staff and patients
- CPR certified
- Approachable and Outgoing
Timeline
House Manager
Swann Dermatology
10.2016 - Current
Massage Therapist
Acacia
10.2013 - 10.2016
Receptionist Administrator
Dr.Potter
01.2004 - 10.2013
Licensed Massage Therapist - Therapeutic And Sports Massage
PMTC
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