Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisha Lavorico

Woodland,CA

Summary

Strong organizational, analytical, problem resolution and follow-up skills. Dedicated and focused individual who excels at prioritizing, completing multiple tasks and following through to achieve project goals. Seeking a role to challenge myself to the fullest. Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

20
20
years of professional experience

Work History

Merchandising Execution Associate

Home Depot
09.2021 - Current
  • Offered and accepted role as back up Supervisor with little to no training and learning as I go to be able to execute the Daily Responsibilities and Major Tasks required with the position given. I have learned to give direction, communicate, plan, coach, and develop associates it takes to drive results as well as have a partnership with Store side and Management.
  • Able to read and accomplish any task or responsibilities given daily such as General Service, Projects, accurate pricing or any other duties assigned.
  • Trained new team members on merchandising best practices, improving overall team performance and efficiency.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Follow and teach operating and safety procedures daily.

Lead Expert

JCPenney
11.2008 - 06.2018
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchange
  • Worked under strict deadlines and responded to service requests and emergency call outs
  • Actively listens to customer issues in a calm and agreeable manner to resolve problems
  • Greeted customers upon entrance and handled cash and credit transactions
  • Assisted customers over the phone regarding store operations, product, promotions and orders
  • Consistently meets established performance standards for the role, including product and service sales, customer service, profit, productivity and attendance.

CSR - Customer Service Representative

Golden State Funding
05.2016 - 02.2017
  • Small business funding/Customer service
  • Make calls and take applications by phone for merchants interested in funding for their business.

Front Desk Attendant

Holiday Inn
07.2015 - 11.2015
  • Greet guests and provide them with room availability and hotel facility information
  • Make reservations over the phone and confirm them by providing call back services or via email
  • Maintain information of room availability and guests accounts
  • Collect payments in the form of cash and process credit card payments
  • Take and relay messages to guests as well as accept and carry out wakeup call request
  • Make cash drops throughout shift and count and balance drawer at beginning and end of shift
  • Communicate with housekeeping when rooms are vacated
  • Ensure guests' issues or complaints are handled within a timely manner.

Administrative Clerk

County of Yolo Child Support Services
05.2004 - 08.2008
  • Greets and interviews office visitors and telephone callers answering routine questions, scheduling appointments, or directing them to the appropriate source
  • Typed a variety of forms and reports
  • Maintained administrative files
  • Did routine fiscal reports
  • Adjust accounts and other financial records requiring independent judgment
  • Prepare and assist in the preparation of financial reports
  • Receives, routes and distributes correspondence
  • Conducted inquiries using an online computer system
  • Processed payments and made daily bank deposit.

Education

Skills

  • Basic math
  • Guest services
  • Cash handling
  • Customer support
  • Customer service
  • Cash accountability and handling
  • Leadership, sales and merchandiser
  • Prioritizing and decision maker
  • Verbal and written communication
  • Pricing and Signage Updates
  • Planogram design
  • Merchandise planning
  • Visual Merchandising
  • Vendor Relations
  • Attention to Detail
  • Critical Thinking
  • Staff Training
  • Staff Supervision
  • Merchandise presentation
  • Shelf Maintenance
  • Store Layout
  • Pricing and shelf labeling
  • Stock replenishment

Timeline

Merchandising Execution Associate

Home Depot
09.2021 - Current

CSR - Customer Service Representative

Golden State Funding
05.2016 - 02.2017

Front Desk Attendant

Holiday Inn
07.2015 - 11.2015

Lead Expert

JCPenney
11.2008 - 06.2018

Administrative Clerk

County of Yolo Child Support Services
05.2004 - 08.2008

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Elisha Lavorico