Summary
Overview
Work History
Education
Skills
Timeline
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Elisha Leflore

Summary

Experienced sales representative with a strong desire to transition into a customer service role. Possessing exceptional customer service, communication, and negotiation skills. Eager to leverage extensive experience and transferable skills in a customer service support position with your esteemed company. Proven track record of building and maintaining positive relationships with clients. Confident in ability to provide exceptional support and exceed customer expectations.

Overview

14
14
years of professional experience

Work History

Sales Associate

Citi Trends
11.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Caretaker

Moving Forward Learning Center
06.2023 - Current
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
  • Encouraged creative expression through arts and crafts activities, nurturing each child''s artistic talents.
  • Developed strong relationships with parents to better understand each child''s unique needs and preferences.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Established trust with families by demonstrating reliability, punctuality, and genuine care for their children.
  • Handled conflict resolution among children using effective problem-solving strategies that promoted empathy and understanding.
  • Provided nutritious meals and snacks for children, keeping in mind individual dietary requirements and restrictions.

Deli Associate

Walmart
10.2010 - 04.2021
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying customers' needs, clarify information, research every issue and providing solutions

Education

AA - Culinary Arts

Coahoma Community College
Clarksdale, MS
05-2016

Diploma -

Coahoma County High School
Clarksdale, MS
05-2014

Skills

  • Empathetic Attitude
  • Active Listening
  • Project Management
  • Organization
  • Communication
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Multi-tasking strength

Timeline

Sales Associate

Citi Trends
11.2024 - Current

Caretaker

Moving Forward Learning Center
06.2023 - Current

Deli Associate

Walmart
10.2010 - 04.2021

AA - Culinary Arts

Coahoma Community College

Diploma -

Coahoma County High School

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Elisha Leflore