Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elisha Luke

Salem,AL

Summary

Adept at venipuncture and committed to enhancing patient care, I leveraged my phlebotomy expertise at Quest Diagnostics to significantly improve patient satisfaction. My ability to maintain composure under pressure, coupled with exceptional specimen handling skills, has consistently ensured accurate and timely diagnostic results. Recognized for outstanding customer service, I excel in high-stress environments, demonstrating both technical proficiency and empathetic patient interactions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Phlebotomist

Quest Diagnostics
01.2023 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.

Phlebotomist/Receptionist

East Alabama Arthritis Center
07.2022 - 12.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Reviewed and processed requisitions for laboratory tests.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Phlebotomist Floater

LabCorp
03.2014 - 12.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Conducted venipuncture and other drug screens.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Ensured adherence to HIPAA regulations by maintaining strict confidentiality of patient information at all times.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Reviewed and processed requisitions for laboratory tests.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.

Patient Care Technician

East Alabama Medical Center
12.2021 - 07.2022
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, drug screens, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Streamlined patient check-in process, enhancing efficiency of care delivery.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Documented patient information and care activities in electronic health record.
  • Checked equipment during each shift to assess functionality.
  • Evaluated pre-employment assessments results to ensure proper alignment between candidate skills and position requirements.
  • Protected confidentiality of data by using security techniques.
  • Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.

Dialysis Technician

Frenuisus Medical Dialysis Center
01.2013 - 03.2014
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.
  • Performed routine quality control and safety checks on all equipment.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Reduced environmental impact by implementing waste reduction strategies in dialysis process.
  • Strengthened patient relationships, consistently providing compassionate and empathetic care.
  • Boosted clinic hygiene standards by rigorously following infection control procedures.
  • Increased patient compliance with treatment plans by offering supportive counseling and education.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Maintained accurate patient charts and medical records.

Lab Assistant

East Alabama Medical Center
01.2011 - 12.2013
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Demonstrated competence in collecting lab samples for testing.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Prepared specimens for testing and analysis.
  • Worked closely with lab staff on special projects.
  • Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Maintained documentation on tests performed in lab.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Cooperated with other technicians to develop and test new protocols.

Class B Driver

FedEx Custom Critical
10.2011 - 03.2012
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained a clean driving record while operating Class B vehicles for safe transportation of goods.
  • Trained new drivers on company policies, safety procedures, and driving best practices to maintain high standards within the team.
  • Maximized on-time delivery rates by proactively adjusting routes based on weather conditions and traffic patterns.
  • Increased efficiency in delivery routes by utilizing GPS technology and planning optimal travel paths.
  • Conducted thorough pre-trip inspections to identify potential vehicle issues before commencing travel, reducing downtime due to mechanical problems.
  • Exemplified professionalism in appearance and conduct while representing the company during interactions with clients or vendors at delivery sites.
  • Delivered exceptional customer service, addressing any concerns or issues promptly and professionally.
  • Skilled driving in poor weather conditions.
  • Transported high value cargoes with zero loss.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected load security and checked for damages.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.

Driver

GROOME TRANSPORTATION
01.2011 - 01.2012
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Maintained clean and neat shuttle for passenger comfort.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Operated with safety and skill to avoid accidents and delays.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Navigated through high-traffic areas skillfully, minimizing delays in arrival times for passengers'' convenience.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Provided exceptional customer service, addressing rider concerns with patience and professionalism.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.

Phlebotomist

Lifesouth Community Blood Centers
12.2008 - 10.2011
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Monitored donors during the donation process, quickly identifying and addressing any issues or adverse reactions.
  • Promoted a positive image of the organization through exceptional representation during public events and interactions with donors.
  • Ensured accurate record-keeping of donor information, maintaining confidentiality and compliance with regulations.
  • Improved operational efficiency by implementing innovative ideas that streamlined workflow.
  • Contributed to quality assurance initiatives by following established protocols and guidelines at all times.
  • Coordinated scheduling for mobile blood drives, maximizing resources while accommodating donor availability.
  • Collaborated with medical staff to ensure proper handling and storage of blood samples.
  • Maintained a clean and organized workspace, ensuring a comfortable environment for donors.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Assisted in recruitment to build team of top performers.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed all relevant traffic laws and safety regulations.
  • Implemented effective marketing strategies to recruit new donors and retain existing ones.
  • Supported inventory management efforts, ensuring adequate supplies were available for daily operations.

Customer Service Representative

Afni Call Center
05.2005 - 12.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Maximized conversions from website visitors to paying customers through engaging chat conversations that addressed their needs effectively.
  • Utilized comprehensive reporting tools to analyze personal performance indicators, leading to informed decisions regarding improvements in chat-sales techniques.
  • Maintained extensive product knowledge through continuous learning, enabling quick and accurate responses to customer inquiries.

Education

Associate of Science - Nursing

Southern Union State Community College
Opelika, AL

High School Diploma -

Smith Station High
Smiths Station, AL
05-2005

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Air brake endorsement
  • CPR and AED training
  • Phlebotomy experience
  • Customer service

Certification

  • CPR/AED Certification

Timeline

Phlebotomist

Quest Diagnostics
01.2023 - Current

Phlebotomist/Receptionist

East Alabama Arthritis Center
07.2022 - 12.2022

Patient Care Technician

East Alabama Medical Center
12.2021 - 07.2022

Phlebotomist Floater

LabCorp
03.2014 - 12.2022

Dialysis Technician

Frenuisus Medical Dialysis Center
01.2013 - 03.2014

Class B Driver

FedEx Custom Critical
10.2011 - 03.2012

Lab Assistant

East Alabama Medical Center
01.2011 - 12.2013

Driver

GROOME TRANSPORTATION
01.2011 - 01.2012

Phlebotomist

Lifesouth Community Blood Centers
12.2008 - 10.2011

Customer Service Representative

Afni Call Center
05.2005 - 12.2008

Associate of Science - Nursing

Southern Union State Community College

High School Diploma -

Smith Station High

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Elisha Luke