Elisha Nwaukoni
Upper Marlboro,MD
Summary
Dynamic professional with a proven track record at the Defense Information Systems Agency, DISA, and the United States Air Force, excelling in roles requiring top secret clearance/SCI and exceptional customer service. Expert in Microsoft Office Suite and adept at fostering interpersonal relations, I've significantly enhanced operational efficiency and streamlined workflow processes, achieving substantial cost savings and boosting team productivity. I've also effectively trained, supervised, and executed high-profile operation missions under high-stress conditions. I'm also a recent graduate with strong communication skills and 9 years of customer support experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Defense Information Systems Agency, DISA
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Scheduled appointments and handled calenders for senior leadership.
KC-46 In-flight Refueling Operator/Scheduling Manager
United States Air Force, USAF
06.2021 - 07.2024
- Aerial refueled high-interest assets in peacetime and wartime environments.
- Accompanied aircraft as a primary member of the flight crew, monitored and handled cargo in flight.
- Announced and demonstrated safety and emergency procedures. Expert monitor of the Crew Resource Management (CRM) process. Complied with customs, immigration, and cabotage laws on international trips.
- Traveled domestically and internationally with an average of 47 flight hours per month.
- Informed pilots of potentially hazardous conditions. Assisted in the planning and briefing of personnel on missions.
- Scheduled crews for real-time and training flights, simulators, and exercises.
Fuels Service Center Controller
United States Air Force, USAF
07.2017 - 06.2021
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to the company.
- Organized records of vehicles, schedules, and completed orders.
- Developed and maintained a knowledgeable and productive team of employees.
- Maintained accurate records of fuel transactions, ensuring timely reporting and compliance with regulations.
- Streamlined workflow processes for increased efficiency and productivity within the fuels service center.
Sales Associate
Levis Strauss & Co
07.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Back of House Kitchen Shift Lead
Chick-fil-A
01.2015 - 07.2017
- Managed inventory levels to reduce food spoilage while maintaining adequate stock for daily operations.
- Actively participated in quarterly menu planning meetings, providing input regarding ingredient sourcing and dish feasibility for optimal execution.
- Directed activities of a team of skilled kitchen workers preparing and serving meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Bachelor of Science - Aeronautics
Liberty University
Lynchburg, VA2025
Bachelor of Science - Liberal Arts
Excelsior University
Albany, NY05.2023
Associate of Applied Science - Logistics Management
Community College of The Air Force
Montgomery, AL03.2022
Skills
- Top Secret Clearance/SCI
- Customer Service-Oriented
- Computer Skills
- Office Administration
- Microsoft Office Suite
- Resourceful
- Tech-Savvy
- Strong Organization
- Document Preparation
- File Management
- Interpersonal Relations
- Military knowledge
- First Aid (CPR/AED)
Certification
- Private Pilot License, FAA - 2023
- Remote Pilot License, FAA - 2023
- Restricted Radiotelephone Operator Permit, FCC - 2023
- First Aid (CPR/AED), American Red Cross - 2023
Timeline
Administrative Assistant
Defense Information Systems Agency, DISA
06.2024 - Current
KC-46 In-flight Refueling Operator/Scheduling Manager
United States Air Force, USAF
06.2021 - 07.2024
Fuels Service Center Controller
United States Air Force, USAF
07.2017 - 06.2021
Sales Associate
Levis Strauss & Co
07.2016 - 07.2017
Back of House Kitchen Shift Lead
Chick-fil-A
01.2015 - 07.2017
Bachelor of Science - Aeronautics
Liberty University
Bachelor of Science - Liberal Arts
Excelsior University
Associate of Applied Science - Logistics Management
Community College of The Air Force
Similar Profiles
Tanner MurrayTanner Murray
IT Project Manager at Defense Information Systems Agency, DISAIT Project Manager at Defense Information Systems Agency, DISA
Jeffrey KimeJeffrey Kime
IT Specialist, Enterprise Services Team at Defense Information Systems Agency (DISA)IT Specialist, Enterprise Services Team at Defense Information Systems Agency (DISA)
Dr . Valerie V. TillmanDr . Valerie V. Tillman
Branch Chief, Reimbursable Support at Defense Information Systems Agency (DISA)Branch Chief, Reimbursable Support at Defense Information Systems Agency (DISA)
Jacob HarperJacob Harper
Classified Mobility Technician at Defense Information systems Agency DISA - EURClassified Mobility Technician at Defense Information systems Agency DISA - EUR
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target