Hi, I’m
Elisha Potzner
Clayton,GA
Summary
Drawing from a background as both a claims adjuster and a real estate agent, there are opportunities to offer a unique combination of skills and experiences that drive success in both industries. With a sharp eye for detail, strong negotiation expertise, and a deep understanding of property valuation and insurance policies, I've navigated complex scenarios with finesse and achieved favorable outcomes for my clients. My track record of effectively assessing damages, facilitating fair settlements, and navigating complex real estate transactions underscores my commitment to professionalism and client satisfaction. I am prepared to leverage this wealth of expertise to deliver exceptional results and provide indispensable support to your team.
Overview
22
years of professional experience
Work History
Berkshire Hathaway HomeServices Georgia Properties
Real Estate Agent
06.2019 - Current
Job overview
- Maintain connections with clients to encourage repeat business and referrals.
- Review market research data and changed sales plans accordingly.
- Conduct comprehensive market analysis to identify opportunities for investors.
- Leverage market knowledge and analysis to provide guidance and advice on best options for clients.
- Strengthen professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Negotiate contracts with buyers and sellers to maximize customer savings.
- Conduct open houses and provide feedback to sellers on potential buyers.
- Develop strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Consult with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Utilize advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Advertise client properties through websites, social media, and real estate guides.
- Coordinate appointments to show tenants and buyers prospective homes.
- Educate clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Prepare and present contracts and other legal documents to clients.
- Communicate with clients to understand property needs and preferences.
- Collaborate with mortgage companies to accurately determine loan and mortgage options for clients.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Present purchase offers to sellers for consideration.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Manage scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Assist first-time homebuyers in navigating complex real estate process, guiding them from pre-approval to closing.
- Develop and implement strategic marketing plans to increase potential for selling properties and generate more leads.
- Expand client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Improve property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Advise clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Successfully manage multiple offers for sellers, securing the best possible outcome in each situation.
- Market property for clients by hosting open houses and advertising online and in print.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Provided exceptional support during negotiation process, advocating for clients'' best interests at all times.
- Cultivate interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
State Farm Insurance Companies
Claims Adjuster
03.2002 - 06.2017
Job overview
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Documented all investigation activity and presented reports to management.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Followed up with insured individuals regarding premium and deductibles payments.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Handled calls from customers and other stakeholders about claims processes.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Facilitated smooth transitions for policyholders during claim processes by liaising between various departments, ensuring all parties were informed and engaged.
- Substantiated legitimate claims and denied unjustified claims.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout claims process.
- Directed and coordinated various investigations conducted by field investigation team.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Answered customer questions regarding deductibles.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Directed claims negotiations within allowable limit of $100,000.00 and supported successful litigations for advanced issues.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Gainesville Community CollegeGainesville, GA
Some College (No Degree)
Norcross High SchoolNorcross, GA
High School Diploma
05.2000
Skills
Real Estate Agent
- Highly Professional
- Buyer and Seller Representation
- Comparative market analysis
- Open House Management
- Property Photography
- Marketing Strategy Development
- Adaptability and Flexibility
- Works well independently
- Lead Follow Up
- Negotiation expertise
- Strong organizational skills
- Negotiation
Claims Adjuster
- Property Damage Assessment
- Claims Investigation
- Policy Interpretation
- Insurance policy coverage knowledge
- Decision-Making
- Report and Records Review
- Coverage assessments
- Highly motivated
- Settlement Negotiation
- Customer service and support
Timeline
Real Estate Agent
Berkshire Hathaway HomeServices Georgia Properties
06.2019 - Current
Claims Adjuster
State Farm Insurance Companies
03.2002 - 06.2017
Gainesville Community College
Some College (No Degree)
Norcross High School
High School Diploma
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