Elisha Reyes
New York,NY | Miami Beach,FL ,FL
Summary
Service-oriented Supervisor and Coordinator with a track record of building engaged teams and fostering superior guest relations. Adept at overseeing operations, troubleshooting technical and personal issues, and empowering staff to deliver exceptional service.
Overview
11
11
years of professional experience
Work History
Sales Coordinator
The Gates Hotel South Beach
05.2024 - Current
- Maintain comprehensive records of sales activities, including contracts and client interactions
- Proficient in working with Salesforce and OnQ
- Skilled in preparing welcome packets and amenities for VIPs
- Experienced in conducting hotel walk-through tours
- Enhance client satisfaction by providing top-notch service and prompt replies
- Assist the sales team by coordinating schedules and managing tasks
- Support sales team with sales reports, tracking metrics, and preparing presentations
- Build relationships with customers and the community to drive long-term business growth
- Coordinate communication between sales reps and clients to ensure exceptional service
- Organize and facilitate sales meetings, training sessions, and presentations
- Collaborate with the sales team to prioritize tasks, set goals, and allocate resources efficiently, increasing productivity and revenue
Spa Supervisor and Coordinator
Bamford Wellness Spa, 1 Hotels SoBe
05.2021 - 05.2024
- Oversaw front desk operations, ensuring efficient check-in/check-out processes
- Educated new hires on company policies, procedures, and best practices
- Provided exceptional customer service, resulting in a 95% satisfaction rating
- Managed inventory and order supplies, maintaining a high level of product knowledge
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
Lead Front Desk Agent
Intercontinental Hotels Group At The Crowne Plaza
08.2017 - 10.2021
- Contributed to creating a welcoming atmosphere at the hotel lobby by maintaining cleanliness standards and attending to any visual enhancements or decor updates.
- Proficient in OPERA and IHG system
- Trained new hires and shared local knowledge to enhance guest experiences.
- Collaborated with management on strategies to improve guest satisfaction.
- Streamlined front desk operations for better efficiency and service delivery.
- Assisted with transportation arrangements and local recommendations.
- Managed accurate reservations and minimized overbooking.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained precise cash handling and financial reporting.
- Handled guest check-ins, check-outs, and inquiries professionally.
- Resolved guest issues promptly, maintaining a high level of customer satisfaction.
Spa Supervisor
Caudalie
07.2016 - 08.2017
- Oversaw a team of 6 spa associates and maintained inventory
- Provided exceptional customer service and organized spa events
- Responsible for organizing spa events, including coordinating food and beverage orders and distributing invitations.
Beauty Coordinator and Fragrance Specialist
Co Bigelow Apothecary
11.2013 - 07.2016
- Conducted promotional events and educated clients on products
- Managed daily inventory and coordinated monthly training for associates
- Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
Skills
- Customer communication
- Team player
- Hospitality service expertise
- Empathy
- Strong enthusiasm
- Goal-oriented mindset
- Fluent bilingualism
Timeline
Sales Coordinator
The Gates Hotel South Beach
05.2024 - Current
Spa Supervisor and Coordinator
Bamford Wellness Spa, 1 Hotels SoBe
05.2021 - 05.2024
Lead Front Desk Agent
Intercontinental Hotels Group At The Crowne Plaza
08.2017 - 10.2021
Spa Supervisor
Caudalie
07.2016 - 08.2017
Beauty Coordinator and Fragrance Specialist
Co Bigelow Apothecary
11.2013 - 07.2016
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