Summary
Overview
Work History
Skills
Timeline
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Elisha Reyes

New York,NY

Summary

Service-oriented Supervisor and Coordinator with a track record of building engaged teams and fostering superior guest relations. Adept at overseeing operations, troubleshooting technical and personal issues, and empowering staff to deliver exceptional service.

Overview

12
12
years of professional experience

Work History

Freelancer

Ilia
03.2025 - Current


  • Enhance client satisfaction by providing personalized makeup consultations and product recommendations.
  • Handle client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
  • Providing expert color matching services for foundation and other complexion products, ensuring client satisfaction with purchase decisions.
  • Developing lasting relationships with clientele through exceptional service and follow-up communication, fostering trust in recommendations.
  • Educate clients on product usage, skin care routines, and treatment options tailored to individual needs.
  • Recommend retail products for at-home use.
  • Demonstrate product application on clients using testers and sampling

Sales Coordinator

The Gates Hotel South Beach
05.2024 - 03.2025
  • Maintain comprehensive records of sales activities, including contracts and client interactions
  • Proficient in working with Salesforce and OnQ
  • Skilled in preparing welcome packets and amenities for VIPs
  • Experienced in conducting hotel walk-through tours
  • Enhance client satisfaction by providing top-notch service and prompt replies
  • Assist sales team by coordinating schedules and managing tasks
  • Support sales team with sales reports, tracking metrics, and preparing presentations
  • Build relationships with customers and community to drive long-term business growth
  • Coordinate communication between sales reps and clients to ensure exceptional service
  • Organize and facilitate sales meetings, training sessions, and presentations
  • Collaborate with sales team to prioritize tasks, set goals, and allocate resources efficiently, increasing productivity and revenue

Spa Operation and Coordinator

Bamford Wellness Spa, 1 Hotels SoBe
05.2021 - 05.2024
  • Oversaw front desk operations, ensuring efficient check-in/check-out processes
  • Proficient in Book4time software
  • Educated new hires on company policies, procedures, and best practices
  • Provided exceptional customer service, resulting in a 95% satisfaction rating
  • Managed inventory and order supplies, maintaining a high level of product knowledge
  • Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
  • Supervised daily operations, ensuring high standards of service and guest satisfaction.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Trained team members on new hotel services and products to support promotional efforts.

Lead Front Desk Coordinator

Crowne Plaza HY36
08.2017 - 10.2021
  • Contributed to creating a welcoming atmosphere at hotel lobby by maintaining cleanliness standards and attending to any visual enhancements or decor updates.
  • Proficient in OPERA and IHG system
  • Trained new hires and shared local knowledge to enhance guest experiences.
  • Collaborated with management on strategies to improve guest satisfaction.
  • Streamlined front desk operations for better efficiency and service delivery.
  • Assisted with transportation arrangements and local recommendations.
  • Managed accurate reservations and minimized overbooking.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained precise cash handling and financial reporting.
  • Handled guest check-ins, check-outs, and inquiries professionally.
  • Resolved guest issues promptly, by maintaining high level of customer satisfaction.
  • Resolved guest inquiries and complaints effectively, fostering positive relationships with patrons.

Spa Supervisor

Caudalie
07.2016 - 08.2017
  • Oversaw a team of 6 spa associates and maintained inventory
  • Provided exceptional customer service and organized spa events
  • Responsible for organizing spa events, including coordinating food and beverage orders and distributing invitations.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Coordinated with aestheticians to ensure seamless transitions between treatments, enhancing client experience.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.

Beauty Coordinator and Fragrance Specialist

Co Bigelow Apothecary
11.2013 - 07.2016
  • Conducted promotional events and educated clients on products
  • Managed daily inventory and coordinated monthly training for associates
  • Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.

Skills

  • Customer engagement skills
  • Effective team contributor
  • Customer service proficiency
  • Active listening skills
  • Strong ethical standards
  • Cultivates a respectful environment
  • Consistent motivation and energy
  • Commitment to goal achievement
  • Fluent bilingualism
  • Cross-functional teamwork
  • Professional phone communication
  • Service excellence

Timeline

Freelancer

Ilia
03.2025 - Current

Sales Coordinator

The Gates Hotel South Beach
05.2024 - 03.2025

Spa Operation and Coordinator

Bamford Wellness Spa, 1 Hotels SoBe
05.2021 - 05.2024

Lead Front Desk Coordinator

Crowne Plaza HY36
08.2017 - 10.2021

Spa Supervisor

Caudalie
07.2016 - 08.2017

Beauty Coordinator and Fragrance Specialist

Co Bigelow Apothecary
11.2013 - 07.2016

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Elisha Reyes