Elisha Rivera
Elgin,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
Work History
Server
Rutabegorz Restaurant
Fullerton
01.2021 - 07.2024
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food, cleared tables, and organized dining space while handling various other tasks.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and American's.
Server
Les Amis Restaurant
Fullerton
01.2012 - 01.2021
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
Customer Service Coordinator
Homegoods
Los Alamitos
01.2008 - 01.2012
- Maintained the cleanliness of the front entrance and Customer Service Counter
- Managed input and output of merchandise according to the store procedure and protocol.
- Provided customer service assistance to customers via phone and email.
Education
Associate Degree in Mathematics - Mathematics
Fullerton College
Fullerton, CASkills
- Problem solving
- Order Management
- Professional Appearance
- Cash Handling
- POS operation
- Menu Memorization
- Effective customer upselling
- Relationship Management
- Exceptional customer service
- Strong Work Ethic
- Wine Pairings
- Liquor, wine, and food service
- Service prioritization
- Food safety understanding
- Check payment processing
- Safe Food Handling
- Food Running
- Beverage Preparation
- Food inspection
- Guest Engagement
- Table Bussing
- Table Setting
- Supply Restocking
Timeline
Server
Rutabegorz Restaurant
01.2021 - 07.2024
Server
Les Amis Restaurant
01.2012 - 01.2021
Customer Service Coordinator
Homegoods
01.2008 - 01.2012
Associate Degree in Mathematics - Mathematics
Fullerton College
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