Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elisha Rivera

Cheyenne

Summary

Dynamic administrative professional with a proven track record in enhancing team collaboration and driving results. Expertise includes managing office operations, optimizing scheduling processes, and delivering exceptional support to facilitate seamless workflows. Recognized for reliability and adaptability in addressing evolving challenges, complemented by strong communication, organizational, and problem-solving skills. Committed to contributing to a fast-paced environment and making a meaningful impact on overall efficiency and productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Support Specialist

State of Wyoming-Workforce Services
07.2024 - Current
  • Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
  • Supported executives with calendar management and travel arrangements to optimize their schedules while minimizing conflicts or disruptions.
  • Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
  • Enhanced office morale by coordinating team-building activities, staff recognition programs, and other initiatives aimed at fostering a positive workplace culture.
  • Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.

Customer Service Representative

Legend Aeroserve
03.2024 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Administrative Assistant

Private Nanny Service
03.2019 - 03.2024
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Played games, worked on puzzles, and read books to young children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Human Resources Secretary

Dillards Department Store
06.2023 - 12.2023
  • Collaborated with payroll department to ensure accurate compensation data entry for all employees.
  • Facilitated communication among staff members by organizing regular meetings and distributing relevant information.
  • Contributed to diversity recruitment efforts by actively engaging with minority-focused job boards and networking groups.
  • Served as a liaison between employees and management, addressing concerns and fostering a positive work environment.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.

Education

High School Diploma -

South High School
05.2017

Skills

  • Active listening
  • Auditing
  • Document management
  • Calendar management
  • Data entry
  • Record Keeping
  • Microsoft office suites
  • Conflict resolution
  • Customer service excellence
  • Cash Handling
  • Verbal communication
  • Scheduling appointments
  • Confidential document control
  • New hire training
  • Staff management
  • Employee motivation
  • File organization
  • Spreadsheet management
  • Meeting coordination
  • Travel arrangements
  • Scheduling
  • Spreadsheet creation
  • Payroll and benefits administration

Certification

  • First Aid, 12/01/23
  • CPR, 12/01/23

Timeline

Office Support Specialist

State of Wyoming-Workforce Services
07.2024 - Current

Customer Service Representative

Legend Aeroserve
03.2024 - 07.2024

Human Resources Secretary

Dillards Department Store
06.2023 - 12.2023

Administrative Assistant

Private Nanny Service
03.2019 - 03.2024

High School Diploma -

South High School

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Elisha Rivera