Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisha Robertson

Los Angeles,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

22
22
years of professional experience

Work History

Stockroom Clerk

24 Seven Talent Inc. (Jimmy Choo)
05.2022 - 03.2023
  • Interpreted and followed verbal instructions and pull sheets.


  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Shelved new and returned inventory according to proper storage procedures.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Completed cycle counts and full inventory audits.
  • Received incoming merchandise and stored in correct stock locations.
  • Managed product inventories and stocked product lines.
  • Maintained orderly stockroom for ease of retrieval.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Call Center Representative

VXI Global Solutions- AT&T BLUE
10.2020 - 04.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.


Sales Representative /Manager in Training

RPM Lenders
01.2015 - 05.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Maintained strict confidentiality of bank records and client information.
  • Processed client payments and updated accounts.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services

Private Caregiver

Joyce Kitchen
04.2013 - 04.2014
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patient
  • Administered medication as directed by physician.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Sales Manager

Rent A Center
08.2007 - 02.2009
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Fitness Instructor /Membership Sales Representative

Ladies Workout Express
06.2005 - 01.2007
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Prepared pricing agreements and contracts to close sales.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Kept accurate and updated client records to track progress and provide follow-up.
  • Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Encouraged and motivated participants to persevere through challenges to achieve new goals.

Lead Front Desk Receptionist

Bally's Total Fitness
09.2001 - 06.2005
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Education

Completion Diploma - License Vocational Nursing

Central Nursing College
Los Angeles, CA
05.2012

High School Diploma -

Manual Arts High School
Los Angeles, CA
06.1996

Skills

  • Internet Sales
  • Active Listening
  • Stockroom Organizing
  • Audit Management
  • Shipping Procedures
  • Stockroom Management
  • Merchandise Restocking
  • Stocking
  • Inventory monitoring

Timeline

Stockroom Clerk

24 Seven Talent Inc. (Jimmy Choo)
05.2022 - 03.2023

Call Center Representative

VXI Global Solutions- AT&T BLUE
10.2020 - 04.2021

Sales Representative /Manager in Training

RPM Lenders
01.2015 - 05.2020

Private Caregiver

Joyce Kitchen
04.2013 - 04.2014

Sales Manager

Rent A Center
08.2007 - 02.2009

Fitness Instructor /Membership Sales Representative

Ladies Workout Express
06.2005 - 01.2007

Lead Front Desk Receptionist

Bally's Total Fitness
09.2001 - 06.2005

Completion Diploma - License Vocational Nursing

Central Nursing College

High School Diploma -

Manual Arts High School

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Elisha Robertson