Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Elisha Simmons
Laurel,Maryland
Summary
Overview
19
years of professional experience
1
Certification
Work History
WMATA
Transit Bus Operator
08.2007 - Current
Job overview
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
PGCPS
School Bus Driver
09.2021 - 04.2022
Job overview
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Maintained Maryland state driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Enforced student behavior policies and responded to student emergencies.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Hardware City
Warehouse Manager
07.2004 - 10.2007
Job overview
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Education
University of ArizonaTucson, AZ
Bachelor of Arts from Human Resources Management
06.2026
University Overview
Crossland High SchoolTemple Hills, MD
High School Diploma
05.2002
University Overview
Skills
- Traffic laws compliance
- Wheelchair securement
- Public relations
- Route planning
- Effective communication
- Defensive driving
- Safe driving
- Time management
- Vehicle inspection
- Schedule adhering
- Customer service
- Stress management
- Charter Bus Service
- Commercial Driving
- Dispatch Communications
- Two-Way Radio Operation
- Forklift
Accomplishments
Accomplishments
- Safety
- Communication
- Emergency Disaster Training
Certification
- CDL - Class B
- Passenger endorsement
Timeline
School Bus Driver
PGCPS
09.2021 - 04.2022
Transit Bus Operator
WMATA
08.2007 - Current
Warehouse Manager
Hardware City
07.2004 - 10.2007
University of Arizona
Bachelor of Arts from Human Resources Management
Crossland High School
High School Diploma
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