Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elisha Smallwood

Lauderhill,FL

Summary

Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, a strong work ethic, and an eye for detail to ensure the success of an organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Manager

Z-Roc Dermatology
05.2020 - 01.2024
  • Ran seamless medical office functions with a team of 22 including medical assistants, front desk, and back office for 90+ patients daily for three total providers' schedules while resolving patient concerns compassionately.
  • Communicated expectations and concerns between medical providers and employees.
  • Enhanced team productivity with strong leadership, training, and support for all staff members.
  • Interviewed potential job candidates, made hiring recommendations to the manager, and developed training modules and documentation to train staff.
  • Social Media Manager: Increased Instagram KPI Accounts Engaged by 46.9% in 90 days by creating new daily content for stories, posts, and reels.

SEO Project Manager

3dCart
05.2016 - 01.2020
  • Developed SEO plans that included details for content creation, technical optimization, link-building activities, and more to increase organic traffic for more than 40 concurrent e-commerce sites.
  • Researched and implemented search engine optimization recommendations for website architecture, content, and linking to improve SEO positions for target keywords.
  • Utilized various tools such as Google Search Console, SEMrush, Ahrefs, and other tools for data-driven decision-making in optimizing SEO efforts.
  • Collaborated with other departments to ensure successful implementation of SEO projects and coordinated project activities to meet deadlines.
  • Wrote internal training guides for new employees.

Assistant Manager

Auntie Anne's Pretzels
10.2007 - 04.2014
    • Streamlined store operations including scheduling staff, assigning tasks, inventory control, pretzel production, and daily financial transactions to surpass daily goals.
    • Interviewed and trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
    • Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.

Education

High School Diploma -

Atlantic Technical College
Coconut Creek, FL
06.2007

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership Expertise
  • Problem-Solving
  • Self Motivation
  • Communication
  • Project Management Abilities
  • Task Delegation
  • Scheduling and Coordinating
  • Operations Management

Certification

  • Google Analytics 4
  • Hubspot

Timeline

Assistant Manager

Z-Roc Dermatology
05.2020 - 01.2024

SEO Project Manager

3dCart
05.2016 - 01.2020

Assistant Manager

Auntie Anne's Pretzels
10.2007 - 04.2014

High School Diploma -

Atlantic Technical College

Similar Profiles

CREATE PROFILE
Elisha Smallwood