Elisha Strong
Orlando,FL
Summary
Conscientious healthcare professional with over 23 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. I have a proven track record of delivering high-quality care while maintaining patient safety and satisfaction. I am committed to staying current with the latest medical advancements, policies, and techniques and eager to bring my expertise to your practice.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CLINICAL MEDICAL ASSISTANT TRAINER
AdventHealth MedicalGroup
07.2021 - Current
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
- Conducted mask fitting sessions to ensure proper fit and comfort for employees.
- Conducted NELJ (new hire orientation) for newly onboarded clinical staff.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Administrative Medical Assistant – GYN Hospitalist
AdventHealth MedicalGroup
01.2018 - 07.2021
- Has reviewed or scheduled follow-up appointments, prepared room for in-office procedures, quality control data following CLIA regulation and OSHA training, updated records in EMR
- Facilitated communication between patients, providers, laboratories, and pharmacies which ensured seamless coordination of services.
- Provided compassionate care to patients by promptly addressing concerns and answering questions regarding their treatment plans.
- Enhanced patient satisfaction by providing efficient and courteous administrative support to medical staff.
- Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients.
- Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
Medical Assistant
Center for Specialized Gynecology Florida Hospital
03.2012 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
North Florida Medical Associates (Internal Medicine and Family Practice)
05.2001 - 01.2011
- Administrative: Computerized billing and collections with the Medical Practice Manager Software program, PAMI experience, Cerner experience, medical records management, appointment scheduling, insurance processing with ICD-9 and CPT coding, business communications and correspondence, referrals, answering multiple phone lines, HIPPA knowledge, and data entry
- Clinical: Proficiency in vital signs, patient triage, venipuncture (butterfly, syringe, and vacutainer), injections (subcutaneous, intradermal, intramuscular, and z-track), assisting with minor surgeries and examinations, instrument identification, arterial Doppler, Holter monitor hookup, EKG, ICG
- Laboratory: Processing laboratory samples, monospot, Quick Strep testing, pregnancy testing, H1N1 testing, complete blood count with differential, urinalysis with a microscopic view, blood instrument calibrations, and quality control data following CLIA regulation and OSHA training
Education
Bachelor of Science - Healthcare Business Administration
SNHU
04-2025
Basic Life Support
American Heart Association
01.2023
AS - Business Administration
SNHU
01.2023
Associate Degree - General Studies
Valencia College
01.2013
900 Hour Medical Assisting Program
Ultrasound Diagnostic School
01.2001
Skills
- Conduct NLEJ (new hire orientation)
- Able to manage tasks during high-stress situations
- Possess strong leadership and communication skills
- Approachable with effective people skills
- Computer literacy and knowledge of relevant software: Epic, Athena, Cerner, Quest, LabCorp, Myriad, Availity, Microsoft Word, Excel, and PowerPoint, Cover my meds for medication prior authorizations, teams, and Five9 telephone system
- Train new hires and staff needing additional training
- Detail Oriented and capable of streamlining routine office processes
- Collaborative teamwork
- Quick learner and adapts easily to new changes in the workforce
- Minor surgical assistance
- Clinical documentation
- Compassionate
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Recognized by management for excellent training skills which led the employee to feel and become confident in their role.
- Supervised a team of 4 staff members.
- Recognized by management for time management which led to proficient patient care and always being available.
Certification
- Six Sigma Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Basic Life Support (BLS) - American Heart Association.
- Leadership Journey Course - AdventHealth 2024
Timeline
CLINICAL MEDICAL ASSISTANT TRAINER
AdventHealth MedicalGroup
07.2021 - Current
Administrative Medical Assistant – GYN Hospitalist
AdventHealth MedicalGroup
01.2018 - 07.2021
Medical Assistant
Center for Specialized Gynecology Florida Hospital
03.2012 - 01.2018
Medical Assistant
North Florida Medical Associates (Internal Medicine and Family Practice)
05.2001 - 01.2011
Associate Degree - General Studies
Valencia College
900 Hour Medical Assisting Program
Ultrasound Diagnostic School
Bachelor of Science - Healthcare Business Administration
SNHU
Basic Life Support
American Heart Association
AS - Business Administration
SNHU
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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