Elisha Strong
Orlando,FL
Summary
Conscientious healthcare professional with over 23 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. I have a proven track record of delivering high-quality care while maintaining patient safety and satisfaction. I am committed to staying current with the latest medical advancements, policies, and techniques and eager to bring my expertise to your practice.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CLINICAL MEDICAL ASSISTANT TRAINER
AdventHealth MedicalGroup
Orlando, FL
07.2021 - Current
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
- Conducted mask fitting sessions to ensure proper fit and comfort for employees.
- Conducted NELJ (new hire orientation) for newly onboarded clinical staff.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Administrative Medical Assistant – GYN Hospitalist
AdventHealth MedicalGroup
01.2018 - 07.2021
- Has reviewed or scheduled follow-up appointments, prepared room for in-office procedures, quality control data following CLIA regulation and OSHA training, updated records in EMR
- Facilitated communication between patients, providers, laboratories, and pharmacies which ensured seamless coordination of services.
- Provided compassionate care to patients by promptly addressing concerns and answering questions regarding their treatment plans.
- Enhanced patient satisfaction by providing efficient and courteous administrative support to medical staff.
- Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients.
- Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
Medical Assistant
Center for Specialized Gynecology Florida Hospital
03.2012 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
North Florida Medical Associates (Internal Medicine and Family Practice)
Jacksonville, FL
05.2001 - 01.2011
- Administrative: Computerized billing and collections with the Medical Practice Manager Software program, PAMI experience, Cerner experience, medical records management, appointment scheduling, insurance processing with ICD-9 and CPT coding, business communications and correspondence, referrals, answering multiple phone lines, HIPPA knowledge, and data entry
- Clinical: Proficiency in vital signs, patient triage, venipuncture (butterfly, syringe, and vacutainer), injections (subcutaneous, intradermal, intramuscular, and z-track), assisting with minor surgeries and examinations, instrument identification, arterial Doppler, Holter monitor hookup, EKG, ICG
- Laboratory: Processing laboratory samples, monospot, Quick Strep testing, pregnancy testing, H1N1 testing, complete blood count with differential, urinalysis with a microscopic view, blood instrument calibrations, and quality control data following CLIA regulation and OSHA training
Education
Bachelor of Science - Healthcare Business Administration
SNHU
04-2025
Basic Life Support
American Heart Association
01.2023
AS - Business Administration
SNHU
01.2023
Associate Degree - General Studies
Valencia College
01.2013
900 Hour Medical Assisting Program
Ultrasound Diagnostic School
01.2001
Skills
- Conduct NLEJ (new hire orientation)
- Able to manage tasks during high-stress situations
- Possess strong leadership and communication skills
- Approachable with effective people skills
- Computer literacy and knowledge of relevant software: Epic, Athena, Cerner, Quest, LabCorp, Myriad, Availity, Microsoft Word, Excel, and PowerPoint, Cover my meds for medication prior authorizations, teams, and Five9 telephone system
- Train new hires and staff needing additional training
- Detail Oriented and capable of streamlining routine office processes
- Collaborative teamwork
- Quick learner and adapts easily to new changes in the workforce
- Minor surgical assistance
- Clinical documentation
- Compassionate
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Recognized by management for excellent training skills which led the employee to feel and become confident in their role.
- Supervised a team of 4 staff members.
- Recognized by management for time management which led to proficient patient care and always being available.
Certification
- Six Sigma Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Basic Life Support (BLS) - American Heart Association.
- Leadership Journey Course - AdventHealth 2024
Timeline
CLINICAL MEDICAL ASSISTANT TRAINER
AdventHealth MedicalGroup
07.2021 - Current
Administrative Medical Assistant – GYN Hospitalist
AdventHealth MedicalGroup
01.2018 - 07.2021
Medical Assistant
Center for Specialized Gynecology Florida Hospital
03.2012 - 01.2018
Medical Assistant
North Florida Medical Associates (Internal Medicine and Family Practice)
05.2001 - 01.2011
Associate Degree - General Studies
Valencia College
900 Hour Medical Assisting Program
Ultrasound Diagnostic School
Bachelor of Science - Healthcare Business Administration
SNHU
Basic Life Support
American Heart Association
AS - Business Administration
SNHU
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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