Elisha York

As a member of the SSVF Outreach Team, I worked to ensure any unsheltered Veteran in Salt Lake County is engaged & has access to housing resources. The goal of our team is to provide low-income Veterans with a variety of supportive services and to promote housing stability.

• Provide direct case management, including crisis intervention, assessments, goal setting, problem solving, agency and community resources utilization, and network building.
• Working with our diverse guests on your set caseload to set housing goals
• Engage with all guests during daily open office hours to connect them with resources
• Setting healthy Boundaries with guests
• De-escalate, empower and advocate for the diverse populations we work with.
• Daily collaboration with shelter staff
• Seeking out and engaging with community partners to find housing options.
• Attended weekly staff/staffing meetings
• Keep records, case management notes, and statistical data as required and participate in research and/or special projects as needed.
• Assess barriers to housing including helping guests get access to vital documents.
• Moving guests and their belongings to their new homes. *
• Use agency vehicles to provide transportation for guests.

• Provide direct case management, including crisis intervention, assessments, goal setting, problem-solving, agency and community resource utilization, and network building.
• Work with partner agencies and provide referrals and linkages with community resources.
• Attend regular meetings, including clinical staffing.
• Keep records, case management notes and statistical data and participate in research and/or special projects.
• Access participant barriers to self-sufficiency and develop problem-solving skills with participants.
• Set and track case management objectives and goals.
• Connect clients with resources, including Social Security, Medicaid, DWS, Vocational Rehab, etc.
• Use agency vehicles to provide transportation for clients.
• Other duties as assigned.

• Ensure Staff needs & concerns are addressed.
• Ensure Staff are meeting Road Home policies regarding Time & Attendance.
• Ensure Staff are meeting Road Home Training requirements.
• Relaying Road Home information to team advocates. Attend weekly meetings with other Road Home Supervisors.
• Complete bi-weekly review/adjustments & submission of Staff timecards in ADP.
• Review & approve Incident Reports in RISE Database.
• Complete month-end Security Reports.
• Participate in working with other Staff to attend to our Motel Families: weekly room checks, Motel Contracts, Invoice approval, spreadsheet maintenance.
• Collaborate with various Road Home Departments & Teams to ensure Shelter safety, as well as serving our Families in a Trauma Informed manner.

• Delegate tasks in a fair manner to ensure needs of the facility are met. This includes Incident Reports; rounds & tracking; daily counts; intake support and other duties as necessary.
• Ensure all daily tasks required of the Family Advocate Team are completed efficiently & effectively.
• Serve as the point-of-contact to facilitate and/or assist with any/all emergencies, disaster, evacuation and safety plans. Physical presence is required during all assigned shifts.
• Provide preliminary staff scheduling and on-going support for any/all shift change needs.
• Provide direct assistance and information to Family Shelter residents after initial intake and throughout their stay in a caring, compassionate, trauma informed manner.
• Communicate the needs of staff and clients to the Family Advocate Supervisor and Director of Family Crisis Services.
• Complete shift reports for oncoming shifts, ensuring all pertinent information is relayed; including incidents, police/EMT calls, staffing situations, etc.
• Provide residents with understanding of all safety-based Shelter rules, and ensure residents are adhering to Shelter rules and policies.
• Conduct resident bunk searches to ensure no contraband is within the Shelter.
• Track and compile monthly Incident Reports & Exit Logs, and create end of month spreadsheets.
• Create Incident Reports when necessary, and document them in the appropriate logs.
• Identify and report problems or conditions to proper departments.
• Communicate with Supervisors, Coworkers, other departments and community partners using e-mail or in person contact.
• Assist in educating Staff members and Shelter residents about available resources.
• Crisis Intervention and emergency interface with agencies such as: Paramedics, Fire Dept., Police Dept., Adult Probation and Parole, and Child Protective Services.
• Responsible for the Motel placement of current Residents. Conduct weekly assessments of housing progress to ensure continuation of Motel stay.

• Became familiar with each client, and conducted routine headcounts.
• Conducted routine security checks.
• Followed client safety and facility procedures.
• Ensured clients attended necessary groups/meetings each day.
• Learned and adopted client de-escalation techniques and helped clients vent their feelings & emotions appropriately.
• Documented client participation during groups and entered it into appropriate databases.
• Wrote and entered accurate Incident Reports concerning accidents, medical situations and facility safety risk hazards.
• Facility and office cleaning when necessary.
• Attended all Staff and Training meetings.
• Role modeled positive, pro-social behaviors for clients.