Elisheva Cole
Calumet City,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Clinical Administrative Assistant
Ann & Robert H. Lurie Children's Hospital Of Chicago
08.2017 - Current
- Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.
- Achieved cost savings through effective inventory management and ordering of medical supplies.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
- Optimized staff time management through efficient coordination of breaks and shift rotations among administrative personnel.
- Contributed to positive work environment through strong collaboration with colleagues across various departments within department
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Facilitated clear communication between medical providers and patients by acting as liaison via in-person, phone, and email.
- Improved patient satisfaction by efficiently managing appointment scheduling and follow-up calls.
- Streamlined administrative processes for increased office efficiency and reduced wait times.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed high call volume, appointments and handling patient inquiries for 8 busy Dermatologists.
Surgical Authorization Coordinator
Southwest Gastroenterology Associates
07.2015 - 03.2017
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Reviewed authorizations from payer to determine approved or denied items.
- Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests.
- Participated in regular audits of authorization files, addressing discrepancies and implementing corrective actions as needed.
- Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
- Coordinated seamless transitions of care for patients requiring referrals to specialty services, facilitating smooth handoffs between providers.
- Decreased processing time for authorizations by establishing strong relationships with insurance representatives and case managers.
- Optimized workflows within department by identifying areas of improvement and proposing actionable solutions.
- Acted as resource for clinical staff, providing guidance on insurance requirements and authorization protocols.
- Reduced errors in documentation submissions by performing meticulous quality checks before forwarding them to insurance companies.
- Developed comprehensive training materials for new Authorization Coordinators, contributing to their successful onboarding process.
- Contributed to development of departmental policies and procedures relating to authorization management, promoting standardization across teams.
- Edited letters and written material for correspondence.
Patient Procedure Scheduler
Northwestern Memorial Hospital
08.2004 - 10.2013
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Implemented user-friendly electronic scheduling system, resulting in increased productivity and reduced errors.
- Contributed to development of department goals focused on improving patient experience throughout entire scheduling process.
- Reduced wait times for patients by optimizing scheduling process and eliminating double bookings.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
- Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing no shows.
- Ensured accuracy of medical records by verifying critical information before inputting into database system during patient registration.
- Developed organized filing system to facilitate easy access to important documents and records pertaining to scheduled procedures.
- Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
- Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
- Facilitated positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
- Enhanced team collaboration by sharing knowledge of latest industry trends in procedure scheduling techniques.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
- Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Certification - Medical Office Management
Concorde Career College
Memphis, TN03.1998
High School Diploma -
Percy L. Julian High School
Chicago, IL06.1994
Skills
- HIPAA Compliance Understanding
- Critical thinking abilities
- Interpersonal relationship building
- Attention to Detail
- Multitasking and Organization
- Collaboration and Teamwork
- Organization and Time Management
- Computer Proficiency
- Calendar and Appointment Management
Quote
Sometimes, I feel discriminated against, but it does not make me angry. It merely astonishes me. How can any deny themselves the pleasure of my company? It's beyond me.
Zora Neale Hurston
Accomplishments
* First and only Administrative Assistant appointed as member of Physicians Health Equity Research Committee
* Published author of Implicit and Explicit Health Equity article in American Pediatric Association Journals
Timeline
Clinical Administrative Assistant
Ann & Robert H. Lurie Children's Hospital Of Chicago
08.2017 - Current
Surgical Authorization Coordinator
Southwest Gastroenterology Associates
07.2015 - 03.2017
Patient Procedure Scheduler
Northwestern Memorial Hospital
08.2004 - 10.2013
Certification - Medical Office Management
Concorde Career College
High School Diploma -
Percy L. Julian High School
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